Best Sky broadband deals in November 2024

Sky used to offer 18-month contracts with their broadband, but now all their packages are exclusively for 24 months. If you look online, there are stories of customers being able to select 12-month and ‘rolling’ contracts by speaking directly with Sky when choosing a broadband deal. However, this is purely anecdotal evidence. 

In short, yes, but it will increase your monthly costs.

Sky has a range of TV options, including movies, sport and kids’ channels. What’s more, certain features like catch up, streaming app integration and UHD can be chosen. But, these are all subject to things like your broadband speed and the package you select.

If you’re considering getting Sky TV with your broadband then it’s a smart move to check out our guide on the best Sky TV and broadband deals on offer right now.

Most of Sky’s broadband services include a phone service, which comes through their own phone service called ‘Sky Talk’.

The basic phone service option with Sky Talk can then be included in your broadband, but you do have a selection of tariffs to choose from to suit your needs. For example, if you rarely use a home phone, you can have a simplified ‘Pay-as-you-Talk’ option which just gives you broadband, and as the name suggests, you pay as and when you use your landline.

If you know you'll regularly use your landline you can upgrade to packages that come with free inclusive calls, even on weekends. You can learn more about how phone lines and landlines work in our guide here to get a better understanding of the situation. 

However, if you definitely want a landline phone service included with your broadband, the best thing to do is to check directly with Sky about the options you have with your chosen deal. 

Sky says that in most cases you’ll be able to keep your old phone number. Although, if you do need a new number Sky will provide you with this prior to your broadband and phone setup/installation.

This can depend on the provider and also the type of package you want from Sky. However, Sky does say that if you ‘have an active service, you'll be happy to know that Sky will take over the line at no extra cost’.

As you would expect from a major broadband provider, Sky offers a variety of customer service support options. This covers everything from a phone helpline, to online chat, FAQs, help centres, email and even social media contact.

While its Trustpilot reviews don’t paint a great picture, these aren’t a fair reflection of the quality of the support you can get from Sky. What’s more, according to Ofcom’s latest consumer report, Sky once again generated the ‘fewest complaints per 100,000 subscribers’. 

The most recent accolade Sky has earned for its broadband was in fact in relation to its customer services. In 2022, it received the prestigious ‘gold’ level of recognition in the Choose Broadband awards and Sky has also seen industry recognition in 2024 for its services.

Switching to Sky can be easy and unless you’re with Virgin Media or a provider that doesn’t use the Openreach network, Sky will handle the whole process for you.

In terms of activating your broadband, Sky will also handle that, unless you need to be connected to the Openreach network. If that is the case, you’ll have to arrange a time for an engineer to visit your property via Sky.

Then, once you’ve agreed a time for a Sky engineer to come out to your property, the installation should be completed on the same day - although they won’t be able to move any existing broadband sockets. The cost for this is usually covered as part of your chosen package, but make sure you check this with Sky when signing up.

Sky also states that if you’re switching from Virgin Media an engineer will be required to set up your broadband. Sky will also remind you to make sure your contract with Virgin Media has ended or been cancelled.

As a Sky Broadband customer, you can download and use ‘Sky WiFi’, an app which allows you to connect to Sky’s UK-wide Wi-Fi hotspots - all for free and with unlimited usage. You can connect up to six devices to the hotspot locations, which include popular coffee and restaurant chains.

This is Sky’s ‘Next Generation broadband hub’ and comes with selected ‘Full Fibre’ packages. Sky says it gives its ‘fastest WiFi guarantee’ and has advanced security settings for online browsing. You can also attach WiFi boosting ‘Max Pods’ to it, which help improve the WiFi signal around your home.

Sky Broadband Shield is included with every Sky Broadband package and adds a layer of online security to your internet.

As well as seeking out and preventing you from accessing sites with viruses, malware and phishing scams, Sky Broadband Shield includes parental controls and filters for Google and Bing search results. It even works for any device that connects to your Sky Broadband.

This is Sky's latest insurance product that it promotes as 'Smart Home Insurance'. It has a specific focus on smart tech and is often marketed alongside its broadband and tv packages. It is now also 5-star Defaqto rated.

One of Sky's many add-ons, Sky Broadband Boost, allows you to upgrade your Sky Broadband package in a few key ways. It mostly offers a more concrete system if anything goes wrong.

Some of Sky Broadband Boost’s features include:

• A Wi-Fi guarantee that your speeds shouldn’t drop below 3Mbps (you get money back on your Boost subscription if it does)
• You can get Sky engineer visits at times that suit you
• Daily checks of your internet line
• Control of your family’s screen time via the ‘Sky Broadband Buddy’ app.
• If you're a Sky Mobile customer, you'll get 2GB of data added to your plan.

While these features won't be worthwhile to everyone, those looking to have the best experience of their Sky Broadband will find some good value here.

Sky now only tends to offer this product to customers still using its older generation Broadband Hubs. Any new customers, or those who upgrade to the new ‘WiFi Max’ hubs, will instead be offered Sky’s improved ‘Wall to Wall WiFi Guarantee’ as well as all the features listed above.

This is a standard guarantee Sky now has with its latest broadband packages. Like the name suggests, it gives you ‘Wall to Wall WiFi in every room of your home or money back’. The speed guarantees can differ depending on the speed of your connection.