Mike Hicks

Mike Hicks is Principal Solutions Analyst for Cisco ThousandEyes.

Articles by: Mike Hicks

Hand manipulating a global network

Internet outages permutate infinitely - can they still be predicted?

By Mike Hicks published

The challenge is that outages are no longer based on a finite number of events.

Person using a tablet in an office

Triangulate and collaborate to uplift customer experience

By Mike Hicks published

Service providers need to focus on effective end-to-end digital service delivery, as it can create the most incredible in-app experiences and features, and a positive customer service.

A digital representation of a lock

The Ghosts of Network Operations Past, Present and Yet to Come

By Mike Hicks published

The key issues network operators are “haunted” by when it comes to outages.

People fist-bumping in office denoting collaboration

Relationship-led approach to managing service providers in 2023

By Mike Hicks published

Mike Hicks explains why service led relationships are vital for enterprises looking to use the cloud at scale.

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