We list the best social media management tools, to make it simple and easy to better manage your communications and marketing in a targeted way.
Managing social media is especially important after the pandemic pushed customers online to do everything from shopping to social contacts. Therefore, connecting with customers online and maintaining a good reputation is now essential, as well as finding the most efficient ways to give them offers, deals, and news.
But there's no point spending time and resources on fantastic Facebook posts and tremendous tweets (or X posts) if you then don't know how to properly monitor the impact and influence. Counting followers only tells part of the story, as on average less than 2% of those users will actively engage with any content you post.
Social media management isn't easy - at least that's the view of Lasisi Joshua Gray, a social media manager with extensive experience in the field. "Social media management can be a complex and time-consuming task, especially for businesses with multiple platforms and a large audience," he said. "As a result, many businesses choose to either hire in-house social media managers or outsource their social media management to agencies or freelancers."
While social media is often considered essential by businesses, they often don't realize that social media audiences are not in a transactive state of mind, and so direct sales don't usually work unless consumers are time-limited. However, as a communication platform for brand development then social media can be very effective.
Getting the most out of your chosen social media platforms is going to be an integral part of your content marketing and overall online marketing strategy to help your business truly succeed.
Below, we'll take a look at the best social media management tools, based on tens of hours of usage, to help manage your social media posting, marketing, and management.
We've also featured the best email marketing services.
The best social media management tools of 2024 in full:
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Best social media management tool overall
SEMrush is best known for being an inclusive SEO software platform, but the app also incorporates a couple of useful tools for social media management across Facebook, Twitter, Instagram, Pinterest, LinkedIn, and Google My Business.
The social media poster helps to schedule and post to these different social media platforms, and includes an image editor, UTM-builder, and link shortener, for customizing your posts, which you can then publish immediately or according to an automated schedule. There's also the ability to manage ads specifically across Facebook, Instagram, Facebook Messenger, and the Audience Network.
The social media tracker then allows you to track cross-platform engagement with users, helping to collect analytics for reports in a single dashboard. This includes both reactions to posts as well as mentions elsewhere. On top, you can also monitor competitors to determine how often they are posting.
The biggest strength, however, is the fact that SEMrush allows for integrating social media management with an overall SEO and marketing strategy, and provides a useful platform that brings everything together in one place.
Read our full SEMRush review.
Best social media tracker tools
Hootsuite aims to provide an all-in-one platform for social media management across multiple sites. As expected, there's an option to search and filter through existing social media, in order to find brand mentions, insights, and demographic information.
Additionally, all of Hootsuite's plans have the option to schedule posts from multiple profiles across multiple social media platforms, which allows you to ensure any marketing campaigns are properly timed and targeted when and where they are needed. This is especially important when posts can be tagged to ensure you store them in the right place for use at the right time.
There's also an analytics feature to track and measure performance against KPIs. Reports are customizable, so you can ensure you display and read the data you need to and stay focused on that. Hootsuite is built to work for teams, not just individuals, and these features are key reasons why.
A number of integrations are also available, such as Asana, Slack, Mailchimp, Trello, and Zendesk, ensuring that you can work productively and efficiently to build your social media marketing and communications campaigns.
Read our full Hootsuite review.
Best social media posting software
Sprout Social is first and foremost known as a one-stop shop for managing and scheduling all of your social media accounts through one simple-to-use platform. Very handy indeed for your company's social media administrator when they're trying to juggle Facebook, Twitter, Pinterest, and more.
But Sprout doubles as a powerful tool for analyzing your data, too, letting users sort by various demographic and geographic measures to quantify exactly what content is working for which followers.
The app can also manage multiple accounts and monitor keywords across all social media so that you know when your brand is being discussed, and helps your company respond to customers by directing messages to the people within the organization who need to action them.
You can try Sprout Social for free with its 30-day trial. If you like the app, starter plans cover up to five different social profiles, with additional plans offering more profiles, scope, and features.
Read our full Sprout Social review.
Best social media post tracking tool
Rather like Sprout Social, Buffer is another all-rounder that lets you post to your platform and then analyze the results.
One of its major plus points is just how simple and straightforward Buffer is to use, while also offering flexibility. The fact that the app provides analytics in real-time makes instantly judging the impact of your content a doddle.
Use the "Top Post" icon to compare different forms of content to see which works best for each network, while the Buffer app also allows for seamless Google Analytics integration for tracking the success of your marketing campaigns.
Payment plans depend on whether you're looking to publish or analyze social media accounts, with different pricing for each based on the volume of accounts or published content you want to manage.
Read our full Buffer review.
Best social media management tool for automation
HubSpot Social Media Software is a suite of social media management tools available under HubSpot's Marketing Hub. The aim is to save time by prioritizing social connections you place most value on across all of the major social media platforms.
There are various management features available, such as for publishing and sharing content, monitoring mentions, and reporting to let know know not just levels of engagement but also how these translate into actual business metrics.
These tools are available as part of the HubSpot Marketing Hub, which means you can use them in conjunction with a range of other focused marketing tools. As above, this means not simply monitoring and managing your social media, but critically also ensuring that the work you put into it translates into some form of measuring business return.
If you're an existing HubSpot customer and user of its Sales, Service, Content, Operations, or Commerce tools, then adding on its social media manager is well worth considering, especially as there could be discounts.
Read our full Hubspot social media management review.
Best social media management tool for scheduling
Zoho Social offers a simple way to manage your brand on social media, by providing a complete social media management platform.
As well as managing multiple social media channels, there's also a posting calendar feature to see which posts have been scheduled for posting, and you can monitor your target keywords across conversations, allow for team collaboration from a single dashboard, and more.
The app also comes with a version specifically for the needs of marketing agencies, which allows for brand and communications management for client lists, while also adding support for white labeling.
Although Zoho doesn't offer many of the advanced features that the other options to, you can expect to be able to integrate Zoho Social with other Zoho tools, such as Zoho Workspace, Zoho Campaigns, and Zoho CRM.
Read our full Zoho Social review.
Best social media management tool for monitoring
Agorapulse is another dedicated social media management platform, designed specifically to help agencies and businesses post and monitor across social media.
There's a flexible scheduling tool to queue, reschedule, or bulk upload posts, alongside a social inbox for monitoring replies to your posts, mentions elsewhere, as well as other important messages. Of course, there's also a reporting tool from which you can glean analytics relating to content and engagement data, with the option to download as CSV or PPT files.
Agorapulse is also designed to work with teams, so that individual members can be assigned specific posts, comments, or other specific tasks. There's also a cool feature for building a CRM database of followers and other social media users to track, and add notes on these.
Pricing is mainly based according to the number social profiles and users required, though the different plans also have different levels of data retention.
Overall, Agorapulse offers a great platform for agencies who may have more demanding needs than the ordinary business regarding the general management and monitoring of social media.
Read our full Agorapulse review.
Best social media management tool for teams
Sendible offers a collaboration-focused social media management platform for teams, which also adds a range of special tools on top of the common defaults to make your social media posting easier.
As well as common scheduling, queuing, and calendar tools for posting, Sendible also lets users preview and customize posts on each individual platform, allowing you to optimize the content to display best on each. This is especially the case with image alignment and optimization.
Additionally, you can visualize posts on a shared calendar, making it easy to see at a glance where various client content is. And, if you're short of content, Sendible provides suggestions.
Social monitoring is also a key part of the platform, with various options included - not just for tracking your own content but also for user mentions, as well as monitoring competitors and targeted hashtags.
As with other social media managers, reporting is another core feature, with Sendible offering not just easy-to-produce reports but also email reporting for clients as required. There's also Google Analytics integration to track clickthroughs and user behavior for traffic that comes through from social media channels.
Sendible offers a strong suite of nicely presented tools, and the collaboration aspect of Sendible is one of its strongest features, allowing teams to work on assigned tasks and have content approved before they are scheduled, to ensure quality controls.
Read our full Sendible review.
Best for social media brand management
The popular Traject Social social media management platform, now rebranded as Fanbooster, offers ways to connect marketers with a wider platform that includes SEO, reputation management, ecommerce, as well as analytics.
Fanbooster offers a white label platform covering all major social media management needs, such as scheduling, smart inbox, monitoring, and reporting, plus team tools, custom reports, and integrations.
Aimed at agencies, Fanbooster helps manage multiple platforms for multiple clients. The white label aspect is especially valuable for allowing you to not only brand your own client reports, but also easily scale across your client base. There are also dedicated Android and iOS apps, offering schedule, review, and publish content tools directly from your smartphone.
However, while Traject offers other marketing tools, these are not integrated, which is a shame as others such as SEMrush do offer this. That means Fanbooster is available to buy only as a standalone service.
Best social media tool for flexible management
SocialPilot offers a social media management platform for small businesses, agencies, and enterprises.
As with similar platforms, the suite is a single place from which to publish and schedule your social media posts. There's also a social inbox for monitoring replies, comments, and mentions, as well as analytics that offers white label reporting.
Users can post directly via the web, mobile, or browser extensions, and content suggestions are provided to help. Agency tools allow for collaboration among team members, along with built-in workflows. Enterprise clients enjoy a dedicated account manager along with priority phone and email support.
SocialPilot includes the ability to schedule up to 500 posts, along with images, using a post planner that allows you to easily review content and map them to the right social media platform.
SocialPilot can also connect client accounts directly through the software, rather than having to ask clients to provide their login details directly. In an age where cybercrime concerns are important, clients may be especially reassured by this.
All in all, SocialPilot offers another strong social media platform, which is accessible for both small businesses as well as teams within agencies.
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Honorable mentions
The growth in social media has resulted in an explosive growth of apps and software for helping companies monitor their presence and manage their engagement. Here are some more tools to consider to help with that:
StatusBrew offers another social media management platform, aimed for use across sales, marketing, and customer care teams. As well as campaign management, there are also reporting and analytics features to keep track of your engagement and overall brand health. On top of that, there are a number of popular integrations available, such as Slack, Zendesk, Mailchimp, and Shopify.
X Pro has become the essential X (formerly Twitter) management tool for many users. Provided directly by X, Pro allows you to better filter messages from followers, as well as offering a single dashboard from which you can monitor posts, messages, notifications, and trending hashtags. There are also search tips, shortcuts, and various settings provided to manage your monitored content.
Facebook Pages Manager is an app for Android and iOS that helps directly manage your Facebook pages on the go from your phone or other mobile device. This allows you to get notifications, read and reply to messages, as well as link Facebook and Instagram accounts together. Standard page management features such as settings, performance, and reach, can also be managed by the app.
FAQs
What is a social media management tool?
A social media management tool is software for users to share, monitor, analyze, and manage different social media channels from a single interface.
Social media management tools make it easy for you to schedule and publish content for multiple social networks from one hub, while allowing you to respond to comments too.
How to choose the best social media management tools for you?
When selecting the best social media management tools for yourself, begin with assessing the size of your business and what aspects of social media management you want the tools for. While some tools help with social media tracking and scheduling, others do a better job at analytics and are more scalable.
Similarly, if you have a team of people who'll be working with these tools, it'll be helpful to use one that has powerful collaboration features. Social media monitoring is also a key part of these tools because it allows you to track user mentions and monitor competitors and targeted hashtags too.
Lastly, you'll want to consider the user interface, the learning curve, the pricing plans, and customer support.
Which social media management tool is best for you?
| Row 0 - Cell 0 | Platforms covered | Free trial period |
| SEMrush | Facebook, Twitter, Instagram, Pinterest, LinkedIn, and Google My Business | 7 days |
| Hootsuite | Facebook, Instagram, TikTok, X, LinkedIn, Pinterest, Threads | 30 days |
| Sprout Social | Facebook, Instagram, LinkedIn, Pinterest, TikTok, X, and YouTube | 30 days |
| Buffer | Instagram, X, Facebook, LinkedIn, Pinterest, TikTok, Google Business Profile | 7 days |
| HubSpot | Facebook, Instagram, X, LinkedIn, and YouTube | 14 days |
| Zoho Social | X, Instagram, Facebook, Google Business Profile, LinkedIn, TikTok, Pinterest, Mastodon and YouTube. | 15 days |
| Agorapulse | Instagram, Facebook, YouTube, TikTok, X, and LinkedIn | 30 days |
| Sendible | Facebook, X, LinkedIn, Google My Business. | 14 days |
| Traject | Instagram, X, Facebook, TikTok, and Pinterest | 14 days |
| SocialPilot | Facebook, Instagram, TikTok, X, LinkedIn, Threads, YouTube, Pinterest, Google Business: | 14 days |
| Constant Contact | Instagram, Facebook, LinkedIn | 60 days |
How we test
To test the best social media management tools, we looked at what features they offer, how comprehensive and diverse their services are, and what sizes of businesses they're ideal for. We evaluated how easy it was to set up these tools, their learning curve, and their interface.
We considered their collaboration features, the quality of the customer support, and the documentation available. We also assessed how scalable the tools were, how powerful their analytics were, and their pricing plans, among other things.
Read more on how we test, rate, and review products on TechRadar.
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