Gary Barnett

The final part of Samsung and Ovum's study assesses how mobile and tracking technology can significantly improve an organisation's logistics process.

In the third part of Samsung and Ovum's report, Gary analyses how customer service can be radically improved by capitalising on opportunities brought by technology.

The second part of Samsung and Ovum's report looks at how transport systems can be greatly enhanced by incorporating new technologies.

The first part of Samsung and Ovum's report assesses the radical changes taking place to transport systems across the world as a result of new technologies.