ChatGPT still can't beat YouTube when it comes to getting how-to help

(Image credit: Future / Lance Ulanoff)

Generative AI stands ready to summarize, ideate, assist, and answer almost any question, but the true test of its seemingly unlimited capabilities is whether it can beat the answer OG: YouTube.

Spoiler alert: it can't

When you become an adult, there are certain skills you can or should learn. Cooking, cleaning your home, grocery shopping, minor home or apartment repairs, and basic car maintenance. As a long-time adult, I can handle most if not all these tasks, even car upkeep. However, there's one task, however that I tackle with trepidation: jumpstarting a car. Weirdly, I've had to do it multiple times in the last year, most recently when my son's car died.

Help me help you

In the prompt field, I typed in 'How to safely jumpstart a car', and within seconds I had excellent, detailed instructions. It hit all the key points, including attaching one end of the jumper cables to an unfinished piece of metal on the dead car. There were even extra safety instructions. ChatGPT 4o didn't note its sources, but the information is so ubiquitous that I have to assume it came from multiple uncredited experts.

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ChatGPT jumpstart car — These are good instructions for jumpstarting a car. Score one for ChatGPT 4o.(Image credit: ChatGPT)

For this task, though, I needed visuals. I like to see where in the dead car ChatGPT 4o recommended I connect that port, and how it configures the cables. What I really wanted was a step-by-step illustrated guide that resembled the in-plane safety manual no one reads.

Tell and show...

"Can you show me?" I typed in the prompt.

"I can't directly show you," responded ChatGPT, "but I can generate a detailed image demonstrating the process of safely jumpstarting a car."

It didn't take long for this nicely-illustrated image to appear:

Even a casual glance, though, reveals some truly bizarre bits. The large jumper clamp is wired to itself in a loop. Other wires start with the clamp and fade into the ether. No one wire appears to be going to the right place. The main battery has four terminals and the two car batteries appear to be in the center of each car engine.

The labels are almost entirely nonsense. Here are some of the key and unintentionally comical phrases:

Painted carter of a dead cary
Apact battery
Aparting
Apative fod battery

These are instructions written by a madman. Except they're not. The illustration comes from the same generative mind that gave me the clear and lucid step-by-step instructions above. How one system could deliver two such completely different sets of instructions is beyond me.

If we're to depend on these generative systems for real help in critical situations, they can't be half right, or only be able to communicate in one form. Some people learn by reading or listening, others are visual learners. AI must accommodate all styles of learning with consistent levels of accuracy.

As for me, I silently thanked ChatGPT 4o for the good laugh and turned back to YouTube, where I got the expert, accurate, and visual guidance I needed. I managed to jumpstart my son's car without issue, and thanked goodness, once again, for YouTube, which still has all the answers – and usually from real people who know what they're doing.

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A 38-year industry veteran and award-winning journalist, Lance has covered technology since PCs were the size of suitcases and “on line” meant “waiting.” He’s a former Lifewire Editor-in-Chief, Mashable Editor-in-Chief, and, before that, Editor in Chief of PCMag.com and Senior Vice President of Content for Ziff Davis, Inc. He also wrote a popular, weekly tech column for Medium called The Upgrade.

Lance Ulanoff makes frequent appearances on national, international, and local news programs including Live with Kelly and Mark, the Today Show, Good Morning America, CNBC, CNN, and the BBC.