What's next for Private Internet Access in 2024?

Himmat: We’ve seen the digital privacy landscape continue to evolve rapidly in 2023 and PIA is committed to continuing to provide users with robust and up-to-date privacy protection to protect their digital footprint.

Ongoing development within this area is a move towards empowering users to take control of their own privacy, with improved tools and interfaces that allow users to have more control over their data, making it easier to manage privacy settings and consent. Enabling customers to take control of their privacy is of course something that has been at the heart of PIA’s product from the start, and our advanced customization options allow customers to do just that. However, it’s promising to see this approach start to be used by more digital platforms and services.

Jose: 2023 has also seen a significant leap forward in the field of quantum computing, which uses quantum mechanics to find new ways of processing data and solving complex problems at great speed. Whilst many of the capabilities of quantum computing are still unknown, it will undoubtedly have a huge impact across the technology sector, as well as the cybersecurity and digital privacy landscape. 

The widespread rollout of AI technology has been an important development in 2023, and has been seen by many as a threat as much as an opportunity for innovation. From indiscriminate data gathering to the potential for the spread of fake news and deep fakes, AI has certainly raised the digital privacy stakes. 

As individuals, we need to continue to take steps to protect our data and keep our personal information safe. This includes not only making sure we are using appropriate digital privacy tools and precautions, but also thinking about exactly what we are happy to share online in the first place and questioning the information and answers we are presented with.

Charlotte: Laws and regulations have struggled to keep up with the constantly changing digital landscape and new technologies emerging in 2023. It’s important that we continue to learn as much as possible about developments such as AI and quantum computing, and for sensible steps to be taken to ensure the regulations we have in place can still protect people’s privacy and online security.

PIA’s 2023 privacy report exposed the continued imbalance of digital privacy protection across the US. Some states such as Connecticut, Colorado, and Virginia showed promising improvements in this area with the introduction of their own comprehensive data privacy laws.

Elsewhere, the introduction of laws such as those mandating digital age verification, in addition to legislation such as the RESTRICT Act, saw many states drifting further from the pursuit of improved digital privacy.

Himmat: In 2023 we worked to make sure our product was working as smoothly and effectively as possible and we continued to monitor for new and existing threats, deploying patches quickly and smoothly when needed.

Looking at ways in which we could continue to meet our users’ growing privacy needs, earlier this year we announced that a PIA subscription would now include unlimited simultaneous device connections. With the growing reliance on multiple internet-connected devices for everyone’s day-to-day needs, we understood people needed broader protection to keep their widening digital footprint private.

While PIA initially gave 10 device connections, more than most VPNs on the market, in March of 2023 we made the decision to offer unlimited device connections per subscription in order to provide better value to both new and existing users.

PIA also continued to look for ways to give our users the extra flexibility and accessibility they need in a rapidly changing digital landscape. In October we expanded our server network, including boosting the number of dedicated IP locations offered to include popular hubs such as Brussels, Stockholm, Houston, and San Jose (Silicon Valley).

Dedicated IP addresses provide users with a unique IP, in order to give them a smoother online experience while maintaining their privacy. As always, we remain dedicated to safeguarding our users' online activities and protecting their personal data.

Himmat: Consumers are becoming more aware of the threats to their digital privacy and are continuing to be proactive in protecting themselves. I predict this trend will continue into 2024 and hope to see a continued drive towards better education and understanding of cybersecurity and digital privacy.

However, I also predict that both advertising companies and cybercriminals will inevitably try harder to gain access to customer data, and with more sophisticated technologies being developed all the time it will be vital to stay one step ahead of the latest threats.  

Himmat: In 2024, we’re working to provide customers with the best possible privacy protection across all their devices, with PIA being supported on even more platforms including the introduction of a native Apple TV app. 

Moreover, we’re bolstering our core features such as split tunneling, and we’re preparing to roll out split tunneling on MacOS so our customers have the flexibility of adding that layer of VPN protection to suit their needs. We’re also improving our user interface to help our customers navigate our platforms with even greater ease. 

Jose: Overall our rationale for which features to prioritize is driven by two key principles: the feedback we receive from our customers; and the impact the feature will have from a security and privacy perspective.

Whilst we know some features might have more potential to generate revenue or have greater marketing value, our team is committed to making sure we continue to prioritize tasks such as updating OpenSSL libraries, bumping libraries to the latest most secure version, or improving the user experience in areas that will add greater privacy or flexibility for the customer.

Himmat: As a team we prioritised working on MacOS split tunnelling prior to commencing work on the Apple TV app. Our rationale for this was that our customers had continued to request that this feature be made available again, with daily requests for it across social media and through our customer support channels. 

We committed to working on it prior to the Apple TV announcement and we wanted to give our customers the much-requested capability to manage their VPN tunnel on MacOS. While our customers already have ways to use our VPN product in Apple TV via Smart DNS, bringing MacOS Split Tunneling to our users is key to continuing to offer them the most configurable VPN in the market.

Thankfully we’re nearing the Beta launch of MacOS split tunnelling and our Apple TV is making good progress too with an expected February Beta launch.

Jose: The advancement of technologies like AI and quantum computing will certainly necessitate a re-evaluation of our current approach to data privacy. These technologies, especially quantum computing, have the potential to challenge the encryption methods we currently rely on to secure data, including the encryption used in VPN tunnels. However, it's not just about the risks; these technologies also bring new opportunities for enhancing security.

At PIA, we believe it's crucial to start preparing now to protect our customers both in the present and in the future. This involves developing and implementing encryption that can withstand the capabilities of quantum computing.

While it's challenging to predict exactly what new technologies will emerge and how they will impact data privacy, our commitment is to continuous innovation. We are dedicated to staying ahead of these changes, ensuring that we always offer the highest level of protection to our users.

As we step into an era of more advanced technologies, our approach to data privacy must evolve. It should be proactive, not just reactive, adapting to potential future challenges while leveraging new opportunities to strengthen data protection. This way, we can ensure that our users' privacy and security are always safeguarded, no matter what the future holds.