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FAQs
What kind of delivery options does Box offer?
Box offers a selection of different delivery options: You can claim free standard delivery with all purchases with a minimum order of £100, while purchases that are below the minimum spend qualify for standard delivery from £3.99. Express delivery for purchases under and over £100 is available from £4.99.
How quickly does Box ship my order?
Box aims to deliver within 2 to 3 days for standard delivery purchases and 3 to 4 days for TVs, whereas for express delivery 1 day delivery for purchases and 2 to 3 days delivery are expected for TVs. Box will send you an email notification with relevant delivery details. Or, if you have an account with Box, you can get updates by logging on to the website and viewing your order details by clicking on the “account” icon on the top right.
How do I contact Box?
Box has two options for customers looking to contact their customer service team. Box can be contacted via email at cs@box.co.uk which aims to respond to queries within 24 hours from Monday to Friday, excluding bank holiday periods. Box also has a live chat function available on their website, available from 9 AM to 6 PM with similar availability on weekdays.
What is Box’s return policy?
Any purchases you make that you aren’t happy with can email Box at cs@box.co.uk to be given a reference number and return address to be given a full refund. Returns must be made within 30 days after the original purchase date with a signed and insured delivery receipt, along with its packaging and in original condition, or will otherwise incur a restocking fee.
What kind of guarantee do I get with Box?
Box has a number of policies that affect your guarantee with your purchases. Most products bought from Box come with a 1-year warranty unless otherwise stated on the products page. Box also allows returns for dead-on-arrival (DOA) products within 30 days of delivery, but are also subject to a restocking fee. Products that are delivered but are not as described as purchased can be returned and replaced free of charge within 30 days of purchase.
Hints and Tips
Shop weekly and seasonal sales: Box has weekly and seasonal sales that run throughout the year, especially around yearly events such as Black Friday, Cyber Monday, Christmas, and the New Year. You can find products with discounts of up to £500 off selected purchases in these sales to get the best value for your money.
Sign up to Box’s newsletter: Seasonal sales can come and go quickly, so staying up to date with the latest discounts by signing up to Box’s mailing list will ensure that you get notified as soon as new sales arrive. Signing up to Box’s ‘Season of Sales’ campaign will also place you into a competition to win a tech bundle with each sale order you make.
Take advantage of product bundles: Many purchases at Box come with free 1-year software subscriptions such as Norton antivirus or Microsoft 365, free video game codes, or headset and mouse bundles with selected laptops. Ensuring that whatever products you’re picking up come with additional benefits is a great way to get incredible value for your purchases at Box.
How to use Box discount codes
1) Select the Box discount code at the top of the page that is most relevant to your purchase.
2) Click the “Get code” box and copy the code revealed in the pop-up box.
3) Go to the Box.co.uk website and find the product you wish to apply the code to.
4) Add the product to your basket and navigate to the “Your shopping basket page” by clicking the shopping cart button at the top right corner.
5) Paste the code into the “Enter Voucher Code” box to the right of your corner, and click “Apply”.
6) If the order total reflects the savings mentioned above for the code you selected, proceed to the checkout to pay and place your order.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
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