FAQs
How do I contact Jabra?
You can call Jabra on 800-327-2230, or visit the contact page on their website for further contact information.
When will my Jabra order ship?
Orders from Jabra are processed in one business day and will then be shipped from the company's warehouse via the delivery method you have chosen at the checkout. That means if you chose 2-day delivery then it will take three business days to arrive. If an item is out of stock you can expect a 2-3 week delay. Jabra also doesn't offer partial shipments, so if you've ordered multiple products then all will be dispatched at the same time when available.
What is Jabra Direct?
Jabra Direct is the company’s headset optimization software program, which should work with most Jabra audio gear. It gives you the ability to automatically download the latest software updates for your Jabra headset, customize your audio protection levels depending on listening activity, and remote call control of softphones from your headset instead of the respective app (Skype, etc.). Just think of it as a fancy headset dashboard that’s especially useful for listening at your computer or in a call center setting.
What does the Jabra warranty cover?
Jabra warranties differ depending on the product. On its Warranty & Service page, it lists two types of product categories and their separate warranty pages. Both consumer and business products have specific warranty conditions on their respective pages. The consumer one even has the specific model names for each product, so you know which warranties apply to your purchase.
What is the Jabra refund policy?
Jabra offers a 100-day money-back guarantee that starts from the day your product is shipped. You need to contact Jabra and supply your order number if you wish to make use of this to return your product. This returns policy only applies to items bought directly from Jabra and not other marketplaces or retailers.
Hints and tips
Shop from the Jabra deals page: Jabra has a dedicated deals page for all of its discounted items. You can browse for items of interest or search to see if there’s a compatible product that you’re looking for in the discount pile. If there are too many products to sift through, you can use the “Filters” field or price search to further narrow your results.
Shop Jabra refurbished items: Jabra’s refurbished items are sold through its deals page, but it can be tricky to know how to filter them out. At the top of the deals page, there's a “Filters” field underneath the big blue banner that reads “Deals from Jabra” in bolded yellow letters. Click Filters and select the “Refurbished products” bubble to filter only refurbished products into your search results. Note that these will only include select items as not every item will have refurbished versions available.
Refer a friend: Jabra has a referral program that gives the referrer 30% off their purchase and the referee 20% off of theirs. However, this is contingent on two conditions. First, you need to create a Jabra account. Second, you need to refer a friend who will actually claim the referral code you gave them before you get the 30% off.
Spend at least $100 to get free shipping: Jabra offers free shipping for orders over $99.99. Many items cost less than that, so it might be beneficial to add accessories to your order (that you would’ve gotten later) or bundle with friends to save on shipping.
How to use Jabra promo codes
1) Copy your Jabra promo code to your clipboard.
2) Click the cart icon in the upper right corner of the Jabra website. At the bottom of the cart should be two questions, including “Do you have a promo code?”. Click “Do you have a promo code?” to open a text field where you can paste your code.
3) Paste your promo code in the appropriate text field and click Apply. It will recalculate the price and highlight the new total in red, if it changes.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
