Ubisoft won't be deleting your accounts full of games despite initial perception

Basim with a curved sword
(Image credit: Ubisoft)

Despite initial worries, Ubisoft will not be deleting inactive accounts which have purchased games stored on them. 

Last week Ubisoft's policies were brought into question when a user tweeted a picture of an email explaining account deletion. The email read that after not using the said account, it was "temporarily suspended... and will be closing permanently in 30 days in accordance with our Terms of Use". 

However, Ubisoft has subsequently replied to the tweet. "You can avoid the account closure by logging into your account within the 30 days... and selecting the Cancel Account Closure link contained in the email". Therefore the remedy to losing all your Ubisoft games is pretty simple. You don't need to jump through any absurd hoops; just log in every now and again. 

For those who lost their games before understanding the process of revitalizing their account, there's still a way to get back lost games. In the comments to the Ubisoft tweet, a few users pointed out that they have already lost their account. In response to this, Ubisoft recommended users contact the publisher via a ticket from their website.

The Ubisoft support page has also been updated to read: "Accounts tied to an active Ubisoft subscription, or PC games that have been purchased from the Ubisoft store, are not eligible for deletion". Despite Ubisoft not immediately shooting down the allegations of account deletion, it seems that there are several safety nets in place to protect users' accounts as well as their games.

As some users have reported not having access to the recovery email, it may be a good idea to check your Ubisoft account sooner rather than later. If you do, in fact, find out that your account has been deactivated, fill out a ticket and explain that you've lost your account as well as your paid games. 

In the meantime, if you want to access even more titles, then check out the best free games to play at no extra cost. 

TOPICS
Elie Gould
Features Writer

Elie is a Features Writer for TechRadar Gaming, here to write about anything new or slightly weird. Before writing for TRG, Elie studied for a Masters at Cardiff University JOMEC in International Journalism and Documentaries – spending their free time filming short docs or editing the gaming section for their student publications. 

Elie’s first step into gaming was through Pokémon but they've taken the natural next step in the horror genre. Any and every game that would keep you up at night is on their list to play - despite the fact that one of Elie’s biggest fears is being chased. 

Read more
Assassin's Creed Shadows
Ubisoft shareholder accuses publisher of 'misleading investors', plans protest outside Paris HQ
Characters in Zombie Army 4: Dead War.
One of the best PC games ever is free right now for Amazon Prime subscribers, plus you can get a brilliant co-op shooter and cozy pet rescue sim
A BioShock 2 Remastered screenshot.
I used my Amazon Prime subscription to get free copies of some incredible PC games, here's how to do it too
The Last of Us 2
PSN accounts will now be optional for some PlayStation games on PC, but there will be 'incentives' for users who link them
Elizabeth stands looking out over Rapture
One of my favorite FPS games ever is free with your Amazon Prime subscription, not to mention a massive RPG and an open-world space adventure
Microsoft OneDrive website under a magnifying glass. Microsoft OneDrive is a file hosting service.
Still keeping data in unlicensed Microsoft OneDrive? Act now or lose it forever
Latest in Consoles & PC
Image of Naoe in AC Shadows
Assassin's Creed Shadows is hands-down one of the most beautiful PC ports I've ever seen
Image of AC Shadows cover art & Steam Deck
It's not perfect, but Assassin's Creed Shadows' performance is impressive - it runs smoothly on the Steam Deck and Asus ROG Ally
Steam Deck OLED in limited edition white color
With a single update SteamOS could turbocharge handheld PCs – here's how
Samus Aran leaping through space
Metroid Prime 4 tipped to be at the heart of April's Nintendo Switch 2 deep-dive
Nintendo Switch 2
Nintendo Switch 2 expected to have AI upscaling and I can't wait to finally play Tears of the Kingdom with upgraded graphics
Asus ROG Ally using Steam
I think Asus could be the perfect partner for an Xbox handheld – but I have questions
Latest in News
Zendesk Relate 2025
Zendesk Relate 2025 - everything you need to know as the event unfolds
Disney Plus logo with popcorn
You can finally tell Disney+ to stop bugging you about that terrible Marvel show you regret starting
Google Gemini AI
Gemini can now see your screen and judge your tabs
Girl wearing Meta Quest 3 headset interacting with a jungle playset
Latest Meta Quest 3 software beta teases a major design overhaul and VR screen sharing – and I need these updates now
Philips Hue
Philips Hue might be working on a video doorbell, and according to a new report, we just got our first look at it
Microsoft
"Another pair of eyes" - Microsoft launches all-new Security Copilot Agents to give security teams the upper hand