Xbox Cloud Gaming more popular on console than mobile, Microsoft admits

Xbox Cloud Gaming
(Image credit: Microsoft)

The Xbox Cloud Gaming service doesn't seem to be all that popular, at least according to information revealed during the Microsoft vs. FTC court hearings.

At cross-examination, Xbox corporate vice president Sarah Bond revealed that Xbox Cloud Gaming is one of the least popular features on the Xbox Game Pass Ultimate subscription tier, and is effectively running at a loss.

"What we’ve found is that it’s really being used by our players as a feature for the console," stated Bond, in reference to the Xbox Cloud Gaming feature. 

"Because what people can do is when you go in to start playing a game, instead of waiting to download it, you can start playing it right away while it’s downloading in the background, and that’s actually the majority of the usage of xCloud gaming today, is it’s just a console feature." (thanks, IGN)

Xbox Cloud Gaming is primarily being used directly on Xbox Series X|S consoles, then. And another of Bond's comments shed light on why that could be the case: "The games that are being streamed are games built for the console, but they’re being streamed to a different device, so it’s not always the best player experience."

One of Xbox Cloud Gaming's primary features is that it allows players to stream the best Xbox Series X games to other devices without the need of a console, or the requirement of downloading the game to storage. It's an effective way to keep your game going if you're heading out of the house.

Streaming to console has its benefits, as Bond says. It's a great thing to do if you're keen to check out a game before committing to downloading it, especially if your console is low on storage space.

Though Bond is correct in that streaming to a device that isn't the console itself can throw a spanner in the works. Input lag and connection quality are already major issues when it comes to cloud gaming. Streaming that over Wi-Fi to a phone only exacerbates that.

Microsoft isn't the only corporation facing scrutiny in the industry right now, either. In other news, Twitch has introduced Hype Chat, a controversial new feature that pin's paid messages to the top of a streamer's chat window.

Rhys Wood
Hardware Editor

Rhys is TRG's Hardware Editor, and has been part of the TechRadar team for more than two years. Particularly passionate about high-quality third-party controllers and headsets, as well as the latest and greatest in fight sticks and VR, Rhys strives to provide easy-to-read, informative coverage on gaming hardware of all kinds. As for the games themselves, Rhys is especially keen on fighting and racing games, as well as soulslikes and RPGs.

Read more
NVIDIA GeForce NOW
Have RTX 5090 and 5080 stock rumors spooked PC gamers? Nvidia GeForce Now is facing high demand, with many plans now unavailable
Where to buy Xbox Series X stock pre-orders
Microsoft says its revenue dropped by 7% in its Q2 2025 earnings while Xbox hardware sales dropped by 29%
Xbox logo on a green background
Xbox year in review 2024: 'Next year, we promise'
Xbox Game Pass Ultimate
Xbox February update lets players stream even more of their own games including Kingdom Come Deliverance 2 and Tomb Raider 4-6 Remastered
a person's hands holding a black PC gaming handheld
Microsoft is finally fighting back against the rise of SteamOS by overhauling Windows 11 to be better on handhelds
An angry PC Gamer sat at their desk looking unhappy
Can’t buy an Nvidia RTX 5080 or 5090 GPU due to stock shortages? If you were hoping GeForce Now might provide a good alternative, we’ve got some bad news
Latest in Consoles & PC
Image of Naoe in AC Shadows
Assassin's Creed Shadows is hands-down one of the most beautiful PC ports I've ever seen
Image of AC Shadows cover art & Steam Deck
It's not perfect, but Assassin's Creed Shadows' performance is impressive - it runs smoothly on the Steam Deck and Asus ROG Ally
Steam Deck OLED in limited edition white color
With a single update SteamOS could turbocharge handheld PCs – here's how
Samus Aran leaping through space
Metroid Prime 4 tipped to be at the heart of April's Nintendo Switch 2 deep-dive
Nintendo Switch 2
Nintendo Switch 2 expected to have AI upscaling and I can't wait to finally play Tears of the Kingdom with upgraded graphics
Asus ROG Ally using Steam
I think Asus could be the perfect partner for an Xbox handheld – but I have questions
Latest in News
Open AI
OpenAI unveiled image generation for 4o – here's everything you need to know about the ChatGPT upgrade
Apple WWDC 2025 announced
Apple just announced WWDC 2025 starts on June 9, and we'll all be watching the opening event
Hornet swings their weapon in mid air
Hollow Knight: Silksong gets new Steam metadata changes, convincing everyone and their mother that the game is finally releasing this year
OpenAI logo
OpenAI just launched a free ChatGPT bible that will help you master the AI chatbot and Sora
An aerial view of an Instavolt Superhub for charging electric vehicles
Forget gas stations – EV charging Superhubs are using solar power to solve the most annoying thing about electric motoring
NetSuite EVP Evan Goldberg at SuiteConnect London 2025
"It's our job to deliver constant innovation” - NetSuite head on why it wants to be the operating system for your whole business