How to fix your bricked Apple Watch 2

Apple recently pushed the WatchOS 3.1.1 update to the Apple Watch 2, but some found the update bricked their wearable and made it unusable.

If you've updated your watch, you may find it only showed a red exclamation mark with a URL to the company’s support page - the problem is that URL doesn't currently explain what's wrong with the Apple Watch 2.

Luckily we have a few fixes, so just follow the simple steps below.

1. Force restart 

This has worked for some users of the Apple Watch 2 and is the simplest way to fix the device, but be warned it may not work for everybody.

You’ll need to hold down both the side button and the Digital Crown on the Apple Watch 2 at the same time.

After 10 seconds of holding down the buttons, the exclamation mark should disappear and you’ll be greeted with the Apple logo and your wearable should start up as per normal.

If this doesn’t work, you should move on to step two.

2. Take it to a Genius bar

If you’ve found the step above doesn’t work, you’ll need to take your Apple Watch in for repair at the Apple Genius bar.

Most Apple Watch 2 devices will have to be sent in for servicing as the Geniuses don’t have access to the diagnostics.

You’ll then know from Apple whether the fix can be carried out there and then or not. Be prepared for a wait as the Geniuses try to fix your device.

3. Exchange your device

Apple may have to exchange your Apple Watch 2 if the fix doesn’t work at the Genius bar. 

Hopefully that means you’ll walk out of the store with a new watch on your wrist within a few hours or less, but there’s no gurantee and you may have to wait quite a while until you get back to using an Apple Watch 2.

TOPICS
James Peckham

James is the Editor-in-Chief at Android Police. Previously, he was Senior Phones Editor for TechRadar, and he has covered smartphones and the mobile space for the best part of a decade bringing you news on all the big announcements from top manufacturers making mobile phones and other portable gadgets. James is often testing out and reviewing the latest and greatest mobile phones, smartwatches, tablets, virtual reality headsets, fitness trackers and more. He once fell over.

Latest in Smartwatches
Garmin clippd integration
Garmin's golf watches just got a big software integration upgrade to help you improve your game
Oura Ring 4
Activity tracking on Oura Ring is about to get a whole lot better, but I've got bad news about your step count
Google Pixel Watch 3, 41mm and 45mm
Google says it will fix broken Wear OS 5.1 update, but why does this keep happening?
Apple Watch Series 9 with Snoopy
Please, Apple, don't add a camera to the Apple Watch – it's not the change we're hoping for
Apple Watch Ultra 2 timer
The Apple Watch is getting a sleep alarm upgrade it probably should have had 10 years ago
Google Pixel Watch 3
Google Pixel Watches hit with delayed notifications, crashing, and performance issues following Wear OS 5.1 update
Latest in How Tos
Mobile phone with logo of video game distribution platform Steam operated by Valve on screen in front of web page
How to gift a game on Steam
Venezuela's forward #09 Jhonder Cadiz celebrates after scoring during the 2026 FIFA World Cup South American qualifiers football match between Ecuador and Venezuela, at the Rodrigo Paz Delgado stadium in Quito, on March 21, 2025 ahead of Venezuela vs Peru
Venezuela vs Peru live stream: how to watch today's FIFA World Cup 2026 qualifier anywhere online
The cast of Alone Australia season 3, standing in a knee-high body of water
How to watch Alone Australia season 3 online – stream the survival show from anywhere
Pinterest
How to post on Pinterest
ChatGPT app on an iPhone
5 things you should ask ChatGPT today – oh, and 1 you should never ask it!
This City Is Ours
How to watch This City Is Ours online – stream Sean Bean crime drama from anywhere