TechRadar Verdict
Private Internet Access offers solid privacy and security features at a low price, making it an excellent value choice. However, it lacks some of the advanced features and polished support of its pricier competitors. It makes up for this with some unique features, but overall PIA is very much a VPN first.
Pros
- +
Several audits confirming no-logging policy
- +
New Android app with dark mode and advanced automation features
- +
Quarterly transparency reports are now available
Cons
- -
Support can be slow and unresponsive at times
- -
Weak phishing protection
- -
Innovation starting to lag behind other VPN providers
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Private Internet Access is one of the veterans of the VPN industry, having provided great core VPN features for well over a decade. It’s the ideal choice if you want a VPN that absolutely nails the basics at an affordable price, while also providing some interesting options for power users.
While it doesn't boast as many bells and whistles as competitors like Surfshark or NordVPN, It’s one of the cheaper VPNs we recommend at $11.95 a month. That’s still a little above average, but when you take out a three-year plan at just $2.03 per month, PIA becomes one of the most cost-effective VPNs available.
Read on and I’ll explore PIA’s features, performance, unblocking capabilities, privacy policy, and value for money to see how it stacks up against more widely known competition such as Surfshark and NordVPN.
Features
If you’re comparing PIA sheerly on the bundled features against other providers like NordVPN or Surfshark you might think that PIA comes up short, but PIA makes up for this with an extremely high level of customization. Its split-tunnel feature lets you differentiate between apps, IPs, and whether VMs are covered by the tunnel, alongside separate options for forcing DNS requests through PIA’s in-house encrypted DNS servers even if you’re not using the VPN tunnel.
PIA gives you access to some automation rules that you can use to force the VPN to activate (or deactivate) when you’re connecting to certain networks, making it just that little bit easier to work PIA into your daily routine.
Plus, it also uses its own encrypted DNS servers, which keep your browser requests hidden from your ISP. This also allows it to offer Mace, which is a built-in ad, tracker, and malware blocker. By blocking requests to known malicious URLs using their DNS server, Mace keeps unwanted content from being sent to your machine. It’s a good idea, but our testing suggests it shouldn’t be your only defense against ads.
There are some pretty strong obfuscation settings on offer from PIA too, giving you the choice between Shadowsocks and a SOCKS 5 proxy. Both will wrap your VPN connection inside a separate TLS tunnel, making it appear to anyone monitoring your data as though you’re just sending normal encrypted browsing traffic. While Shadowsocks is a little outdated compared to the obfuscation ExpressVPN offers, it’s still one of the best solutions if you’re being blocked from creating VPN connections by a network administrator.
Features score: 8/10
Server network
PIA's server network covers 91 countries with 152 locations, including servers in all 50 US states. Although some of these are virtually hosted, this makes it one of the few VPNs available with comprehensive US coverage. Only NordVPN even comes close in terms of North American locations, but with only 17 locations to choose from in the US, it still doesn’t hold a candle to PIA.
However, the network is less impressive internationally, particularly in Asia, where PIA lags behind the rest of our top VPNs. It’s also fairly poor across Africa, the Middle East, and Oceania, but most top-tier VPNs are in the same boat here.
PIA is a great choice if you’re looking for US coverage but with only 91 countries available it just doesn’t have quite the same global reach as the other providers and so ranks lower than other top VPNs.
Server network score: 7/10
Apps
Private Internet Access provides well-designed apps across all major platforms, including Windows, macOS, iOS, Android, and Linux. There’s more or less feature parity between Windows, MacOS, and Linux in terms of features and UI.
The desktop experience is pretty straightforward, but there are plenty of features under the hood that make it more useful. The quick-connect bar holds several different locations and is split between your favorites and the last VPNs you’ve connected to. It’s pretty handy if you’re swapping back and forth between the same VPN several times.
There are two different ways to set up the client dashboard. The first is a basic interface that just gives you the connect button, the location selector, and a reminder of what your home IP and VPN IP are. It’s everything the average user needs to see at a glance, but if you’re interested in all of the techy stuff you can hit the dropdown button and you’ll be presented with a wealth of information, including in-depth details on your connection performance, session statistics, and all the choices you’ve made about how your VPN protocol is set up. It’s all very efficient in how it’s presented, wasting minimal space in the app window.
There’s also a VPN snooze timer that lets you turn the connection off for a few minutes. It’s rare that I’m turning off my VPN regularly enough to remember that there’s a feature to turn it off for a few minutes at a time, but it works and it’s convenient.
While the Android app used to look fairly outdated compared to the rest of the PIA line, a recent update brings the Android app in line with its desktop counterparts as well as the iOS version. The update hasn’t just given it a slick new UI, as you’ve also got access to a new dark mode and some advanced configuration options that let you get the most out of the multi-hop, DNS, and automation features you’ll be familiar with from the desktop version.
Apps score: 9/10
Ease of use
Private Internet Access is generally easy to use, although I think it’s possible to get lost in the weeds if you switch over to the “detailed” view while using the app. That’s the real strength of PIA, though: flexibility.
The simplified app is suited for first-time VPN users who just need a minimalist app where they can click “Connect” and go, while there are still plenty of options for an advanced user to tweak in the backend. Everything in the PIA options menu is explained with a handy tooltip too, so even if you’re not an expert it’s pretty quick to get familiar with PIA’s more esoteric options.
Ease of use score: 8/10
Speed and performance
We have two virtual computers: one in the UK, and one in the US. We test the service's speeds across OpenVPN and WireGuard multiple times per day over multiple speed test sites, giving us an idea of the average speeds. If you have any questions, you can find out more about our VPN testing methodology.
We measure upload and download speeds, as well as latency and jitter. Upload and download are pretty self-explanatory, they’re just the real-world speeds you’ll get from using your bandwidth to connect to the VPN, while Latency is just the time it takes for your traffic to get to the VPN server. Jitter is where it becomes a little more difficult, as it’s how consistent (or inconsistent) your latency is.
Private Internet Access has made significant improvements in speed, with peak download rates now reaching up to 436Mbps, up from 330Mbps in previous tests. That’s great news, even if PIA still ranks surprisingly low among its competition. It’s a different story for the OpenVPN tests, where PIA ranked second thanks to download speeds of 257Mbps. Pretty respectable for OpenVPN, but Surfshark nearly doubles this at 460Mbps in the top spot.
While these speeds are not at the very top of the market, they are more than sufficient for most activities, including 4K streaming, video conferencing, and online gaming. During our testing, we observed consistent speeds across different times of the day, with average latency but noticeably less jitter than the other services we’ve tested, making it ideal for gaming.
Speed and performance score: 6/10
Unblocking
We regularly test all our VPN providers to see whether they can still unblock some of the most popular streaming services. Services like Netflix constantly try to shut VPN addresses out of their networks, so only the best VPN providers are constantly refreshing their IP pools.
With that in mind, we tested PIA with Netflix in a variety of regional choices (UK, US, Canada, Japan, and Australia) to see how it does. It worked, and the same goes for Disney+ and Amazon Prime, as well as regional services such as BBC iPlayer, Channel 4, ITV, 10 Now, and 9Play. No real issues with lag, and no need to change servers, everything just worked which is a big positive for PIA.
When it comes to torrenting, PIA performs well. The speeds aren’t super impressive, but what’s important is that PIA supports port forwarding. This allows you to accept incoming connections to your VPN’s IP address, so you can communicate with more peers in a P2P network.
Unblocking score: 10/10
Privacy and security
Private Internet Access has built its reputation on strong privacy and security features, and for the most part, it delivers. Your browsing traffic is secured using well-tested encryption standards such as AES-256 for data protection. It also only uses industry-standard protocols like OpenVPN and WireGuard, which are both well-known as reliable, secure technologies trusted worldwide.
You won’t get all the extra privacy tools that providers like NordVPN and Surfshark provide, but PIA includes all the essential security features a VPN needs. There’s a kill switch on all its apps, which automatically blocks internet traffic if the VPN connection drops, ensuring that your data remains secure at all times. There are no DNS leaks here either. PIA’s own encrypted DNS servers route all of your domain requests, which prevents your DNS queries from being exposed to your ISP or a third party on the network.
PIA is committed to a strict no-logs policy. This has been independently verified by Deloitte in two separate audits, the most recent of which was conducted in April 2024. According to the audit, PIA’s systems are not configured to log user activity, and there is no way to trace online actions back to specific individuals. However, the full report of this audit is only available to PIA customers. While it’s good to see that PIA has undergone independent verification, making these reports publicly accessible, as ExpressVPN does, would bolster trust even further.
Despite providing very strong protection, our testing picked up some areas where PIA could improve. We tried running Mace through a gauntlet of phishing URLs to see which ones it’d block. So, with 100 brand new malicious URLs from anti-phishing experts OpenPhish, PIA managed to block… two of them. We think this is because Mace is pulling from a blocklist of known suspicious links, and most of the URLs we’re testing are fresh threat intelligence. Still, it’s notably weak, far below what we’d expect from a top-tier VPN.
Privacy and security score: 8/10
Track record
Private Internet Access has a strong track record of maintaining user privacy and delivering reliable service over the years. The only black mark against it is the acquisition by Kape Technologies in 2019, which caused some serious concern. Before their pivot to providing VPN brands, Kape’s primary output was browser add-ons which injected adverts and monetized their browsing data. Although consumer trust in PIA plummeted after this revelation, it's done a lot of work to win back that trust with regular no-logs audits that demonstrate it's not following in Kape’s footsteps.
In fact, PIA has dealt with several court cases where it was legally obliged to turn over user information. It responded by asserting it had nothing to turn over, which is pretty impressive. PIA has also demonstrated a commitment to transparency by regularly releasing Transparency Reports, which detail the number of legal requests the company receives and how it handles them.
Track record score: 7/10
Customer support
Customer support is an area where Private Internet Access could do a little better. While PIA does offer 24/7 support via chat and email, responses can be slow. We encountered an issue with one of our testing machines and waited several days for a response, but in all fairness, this was a fairly unique bug that was hard to nail down.
PIA is a rarity in that it offers a customer forum for support alongside a FAQ knowledge base. While I’ve found that a lot of content is out of date, it’s useful to be able to pitch support questions to the community who are often helpful and prompt in responding. The written support articles are a little less in-depth than I'd like, but there are a lot of them and they’re well organized.
Customer support score: 7/10
Pricing and plans
Private Internet Access is one of the most affordable VPNs on the market, although you might not quite see as much value for money as NordVPN or Surfshark. The monthly plan starts at $11.95, which is just a little bit over what you’d expect to pay for a top-tier VPN. Once you start getting into the long-term plans, however, the price drops through the floor. The annual plan only costs $3.33 a month, which is already cheaper than most plans offered by other top VPNs. It gets even better though, as the three-year plan costs as little as $2.03 per month, which also includes three additional months free.
The service includes all core features in its base price, without any hidden costs or paywalled features. The only extra you’d be expected to pay for is the dedicated IP option, which costs another $5 a month. This is understandable, as providing dedicated IPs is inherently expensive for a VPN provider because of the worldwide shortage of IPv4 addresses. Surfshark’s dedicated IPs are a little less costly at $3.75 a month, but if you opt in for a two-year plan PIA’s dedicated IPs drop down to $2.50 making it one of the cheapest around.
PIA also offers a 30-day money-back guarantee, giving you ample time to test the service risk-free.
Pricing and plans score: 9/10
Should you use PIA?
PIA is an excellent VPN for the cost. It might not be as fast as Surfshark, offer as many features as NordVPN, or give you as many locations to connect to as ExpressVPN, but if you need a VPN that absolutely nails all of the core things you need to do and don’t want to spend too much, PIA is perfect. It’s also a VPN you can absolutely trust when it comes to privacy and security, and it’s one of the few providers out there that offers a Linux client that’s just as good as the Windows or MacOS client.
Out of everything that PIA could do better, speeds are at the top of the list. That’s not to say it’s a laggy VPN. It’s still lightyears ahead of most VPNs you could pick, but it’s just outclassed by alternatives like Proton VPN or Surfshark. It’s also starting to lag behind in innovation compared to the likes of NordVPN.
Total score: 79/100
PIA alternatives
Not sure if PIA is the right fit for you? Here are our top alternatives you can currently pick up, all of which you can test with a 30-day money-back guarantee.
Frequently asked questions
Does PIA log user activity?
No, Private Internet Access has a strict no-logs policy, which has been independently verified by Deloitte through multiple audits. This means that PIA does not track or store any data related to your online activities while using the VPN.
Can PIA unblock Netflix and other streaming services?
Yes, PIA can unblock Netflix in several regions, including the US, UK, and Japan. It also works with Amazon Prime Video, Disney+, and BBC iPlayer.
Is PIA suitable for torrenting?
Yes, PIA supports P2P traffic and does not impose bandwidth limits, making it a good choice for torrenting. The service also includes port forwarding, which will enhance your torrenting performance.
