Businesses are wasting millions on unused software licenses

Stock photo of young woman’s face as she contemplates one of the many computer monitors that surround her.
(Image credit: Getty Images)

A new report has uncovered the alarming figure that businesses are wasting every year on unused software licenses.

Surveying six million customers spanning nine industries across 12 regions. Nexthink looked at over 30 popular software tools and uncovered that 50% of all licenses were not being used.

The cost for the unused licenses alone was said to be putting a $45 million drain on the companies every single month, which each year adds up to almost $537 million worth of wasted software.

TechRadar Pro needs you!
We want to build a better website for our readers, and we need your help! You can do your bit by filling out our survey and telling us your opinions and views about the tech industry in 2023. It will only take a few minutes and all your answers will be anonymous and confidential. Thank you again for helping us make TechRadar Pro even better.

D. Athow, Managing Editor

Unused software licenses

What’s worse, the figure could be even higher, because the estimate only considers the average cost for the licenses, which may not account for higher tiers that some businesses may be choosing to opt for.

Among the most commonly-lapsed licences were the likes of Tableau, Trello, Notion App, Spotfire, and BlueJeans.

At the other end of the spectrum, Slack, Teams, Zoom, Webex, and Asana were all noted to be actively utilized, suggesting that communications, video conferencing, and work management platforms remain crucial to business operations. 

A separate poll of 200 IT leaders found that only 5.5% of them claimed “complete visibility” into how many of their employees were actively using licensed software, further suggesting that companies are out of touch with their workers’ habits.

To cut down on the huge unnecessary expenditures, Nexthink says that companies should regularly conduct software usage audits which may help them negotiate more favorable contracts and terms in the future.

Businesses are also urged to ditch the ‘one size fits all’ approach which often sees workers receiving overpowered hardware and an abundance of unnecessary software, leaving others without the resources that they need.

Finally, companies should also consider collecting qualitative data alongside the quantitative data that backs up their license usage. It may be that employees find certain tools especially useful on occasion, but the figures may not suggest that. 

Whichever situation your business is in, given the tough outlook that lies ahead, cutting back on your software bills may help you to weather the storm and protect employees’ roles, too.

Craig Hale

With several years’ experience freelancing in tech and automotive circles, Craig’s specific interests lie in technology that is designed to better our lives, including AI and ML, productivity aids, and smart fitness. He is also passionate about cars and the decarbonisation of personal transportation. As an avid bargain-hunter, you can be sure that any deal Craig finds is top value!

Read more
Person using a laptop.
The hidden costs of your on-premise software
Image of someone clicking a cloud icon.
Many businesses are overspending on their cloud storage budget
Three woman sitting at a desk
Bad onboarding is costing businesses billions - here's how you can improve
An abstract image of a person controlling various IT applications from a single control panel.
Best software asset management (SAM) tool of 2025
A computer screen showing a spreadsheet in use.
Almost all firms are still reliant on spreadsheets - is it time for change?
A stressed employee looking over some graphs
UK workers are spending more than one day per week tracking down information
Latest in Software & Services
TinEye website
I like this reverse image search service the most
A person in a wheelchair working at a computer.
Here’s a free way to find long lost relatives and friends
A white woman with long brown hair in a ponytail looks down at her computer in a distressed manner. She is holding her forehead with one hand and a credit card with the other
This people search finder covers all the bases, but it's not perfect
That's Them home page
Is That's Them worth it? My honest review
woman listening to computer
AWS vs Azure: choosing the right platform to maximize your company's investment
A person at a desktop computer working on spreadsheet tables.
Trello vs Jira: which project management solution is best for you?
Latest in News
L-mount alliance
Sirui joins L-Mount Alliance to deliver its superb budget lenses for Leica, DJI, Sigma and Panasonic cameras
Security padlock and circuit board to protect data
Trust in digital services around the world sees a massive drop as security worries continue
Samuel and Romy standing very close together in A24's Babygirl movie
Everything new on Max in April 2025, including A24's Babygirl and The Last of Us season 2
An AMD Radeon RX 9070 XT made by Sapphire on a table with its retail packaging
AMD’s secret weapon against Nvidia seems to be stock – way more RX 9070 GPUs are rumored to be hitting shelves than RTX 5000 models
Hacker silhouette working on a laptop with North Korean flag on the background
North Korea unveils new military unit targeting AI attacks
Seth Milchick and Kier Eagan's animatronic speaking in Severance season 2 episode 10
Apple TV+ announces Severance has been renewed for season 3 after that devastating finale