It's global: Samsung Galaxy Note 7 sales and exchanges stop worldwide

Samsung Galaxy Note 7 sales and exchanges are being halted worldwide, as the South Korean phone maker has finally put a stop to the recalled phone.

"Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place," Samsung said in a statement today.

This comes after intense pressure from key retail locations, including Best Buy and all four major US carriers, AT&T, T-Mobile, Verizon and Sprint.

Whether or not this is the official end of the Galaxy Note 7 remains to be seen. Samsung left the door open, saying, "We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7."

What you should do right now

Outside of attempting to (carefully) backup your phone data with Samsung Smart Switch software on a computer, you shouldn't use the Note 7 – at all.

"Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available."

The "remedies available" include taking the turned-off Note 7 to your carrier or the retailer store you bought it from and seeking a full refund or exchange. 

"We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation," said Samsung.

Matt Swider
Latest in Samsung Galaxy Phones
Samsung Galaxy Z Fold 6 in Paris in front of the Louvre pyramid
5 things I want from the Samsung Galaxy Z Fold 7
The Samsung Galaxy S21 series of phones lying face down.
Samsung announces One UI 7 is coming to older phones after all, but the launch is still a mess
The Samsung Galaxy S25 Edge on display the January 22, 2025 Galaxy Unpacked event.
A fresh Samsung Galaxy S25 Edge benchmark leak has eased my worries about its performance
Samsung Galaxy S25 Ultra on blue background with lowest price text overlay
Selling out: Samsung's incredible Galaxy S25 Ultra deal is still up for grabs - get $300 off upfront or a $900 trade rebate
The Samsung Galaxy S25 Edge on display the January 22, 2025 Galaxy Unpacked event.
Leaked Galaxy S25 Edge pricing gives us a clearer idea of how the super-slim phone will fit into Samsung's lineup
Samsung Galaxy Z Flip 6 in blue
The Samsung Galaxy Z Flip SE may launch months after the Galaxy Z Flip 7
Latest in News
Ray-Ban Meta Smart Glasses
Samsung's rumored smart specs may be launching before the end of 2025
Apple iPhone 16 Review
The latest iPhone 18 leak hints at a major chipset upgrade for all four models
Quordle on a smartphone held in a hand
Quordle hints and answers for Monday, March 24 (game #1155)
NYT Strands homescreen on a mobile phone screen, on a light blue background
NYT Strands hints and answers for Monday, March 24 (game #386)
NYT Connections homescreen on a phone, on a purple background
NYT Connections hints and answers for Monday, March 24 (game #652)
Quordle on a smartphone held in a hand
Quordle hints and answers for Sunday, March 23 (game #1154)