Microsoft's delays to fix Word flaw let hackers hit millions of PC users

Microsoft's inability to fix a security flaw in its Word software left millions of users open to attack from hackers, a report has found. 

Reuters has found that the popular word processor was left vulnerable for so long that hackers were able to send fraud software to countless users, leaving little trace of an attack.

This was despite the flaw (known as CVE-2017-0199) being pointed out to Microsoft by Optiv Inc security consultant Ryan Hanson six months prior to the eventual April 11th fix.

  • Avoid Windows altogether by switching to one of these Chromebooks

Slow but steady approach

The Word flaw allowed Hanson to insert a link to malicious software during a process in which Word converted one file format to another. This could then be combined with other malicious processes to magnify the threat.

Aware of the issues, and with no users apparently affected by the threat, Microsoft took the time to investigate the matter more thoroughly before patching it up.

"We performed an investigation to identify other potentially similar methods and ensure that our fix addresses more than just the issue reported," Microsoft said. "This was a complex investigation."

However, a series of unfortunate events led to this approach becoming problematic. At some point during the investigation, the flaw made its way to the hacking community, with attacks beginning this January. A number of security researchers spotted the flaw, and informed Microsoft, including McAfee. But a communications breakdown saw McAfee go public with the details of the flaw before Microsoft had made the fix publically available, and the floodgates for hackers were then open.

A fix for the issue is now available, but some users are still straggling behind without the update. So let this be a warning to you – if you're a Microsoft Word user, make sure you're running the most up-to-date versions available.

Gerald Lynch

Gerald is Editor-in-Chief of iMore.com. Previously he was the Executive Editor for TechRadar, taking care of the site's home cinema, gaming, smart home, entertainment and audio output. He loves gaming, but don't expect him to play with you unless your console is hooked up to a 4K HDR screen and a 7.1 surround system. Before TechRadar, Gerald was Editor of Gizmodo UK. He is also the author of 'Get Technology: Upgrade Your Future', published by Aurum Press.

Latest in Tech
Apple iPhone 16e
Which affordable phone wins the mid-range race: the iPhone 16e, Nothing 3a, or Samsung Galaxy A56? Our latest podcast tells all
The Apple MacBook Air next to the Dyson Supersonic R and new AMD GPU
ICYMI: the week's 7 biggest tech stories from the best tech at MWC to Apple's new iPads and MacBooks
A triptych image featuring the Bose Solo Soundbar 2, Nothing Phone 3a Pro and the Panasonic Lumix S1R II.
5 trailblazing tech reviews of the week: Nothing's stylish, affordable flagship and why you should buy AMD's new graphics card over Nvidia's
The best tech of MWC 2025 examples, including the Nothing Phone 3a Pro, the Nubia Flip 2, and the Lenovo Solar PC
Best of MWC 2025: the 10 top tech launches we tried on the show floor
Toy Fair 2025 Primal Hatch
The 7 best toys we saw at Toy Fair 2025, from a Lego boat to a hatching, robotic dinosaur
ICYMI
ICYMI: the 7 biggest tech stories of the week, from a next-gen Alexa to the new iPhone 16e
Latest in News
Apple's Craig Federighi demonstrates the iPhone Mirroring feature of macOS Sequoia at the Worldwide Developers Conference (WWDC) 2024.
Report: iOS 19 and macOS 16 could mark their biggest design overhaul in years – and we have one request
Lego Mario Kart – Mario & Standard Kart set on a shelf.
Lego just celebrated Mario Day in the best way possible, with an incredible Mario Kart set that's up for preorder now
TCL QM7K TV on orange background
TCL’s big, bright new mid-range mini-LED TVs have built-in Bang & Olufsen sound
Apple iPhone 16e
Which affordable phone wins the mid-range race: the iPhone 16e, Nothing 3a, or Samsung Galaxy A56? Our latest podcast tells all
Homepage of Manus, a new Chinese artificial intelligence agent capable of handling complex, real-world tasks, is seen on the screen of an iPhone.
Manus AI may be the new DeepSeek, but initial users report problems
Google Maps
Nightmare Google Maps glitch is deleting timelines, and there isn't a fix yet