Norton LifeLock phishing scam infects victims with remote access trojan

(Image credit: Shutterstock)

The cybercriminals behind a recent phishing campaign used a fake Norton LifeLock document in order to trick victims into installing a remote access trojan (RAT) on their systems.

The infection begins with a Microsoft Word document that contains malicious macros. However, to get users to enable macros, which are disabled by default, the threat actor behind the campaign used a fake password-protected Norton LifeLock document.

Victims are asked to enable macros and type in a password, provided in the phishing email containing the document, to gain access to it. Palo Alto Networks' Unit 42, which discovered the campaign, also found that the password dialog box accepts only a upper or lowercase letter 'C'. If the password is incorrect, the malicious action does not continue.

If the user does input the correct password, the macro continues executing and builds a command string that installs the legitimate remote control software, NetSupport Manager.

Establishing persistence

The RAT binary is downloaded and installed onto a user's machine with help from the 'msiexec' command in the Windows Installer service.

In a new report, the researchers at  Palo Alto Networks' Unit 42 explained that the MSI payload installs without any warnings and adds a PowerShell script in the Windows temp folder. This is used for persistence and the script plays the role of a backup solution for installing NetSupport Manager.

Before the script continues its operations, it checks to see if an antivirus from either Avast or AVG is installed on the system. If this is the case, it stops running on the victim's computer. If the script finds that these programs aren't present on the machine, it adds the files needed b NetSupport Manager to a folder with a random name and also creates a registry key for the main executable named 'presentationhost.exe' for persistence.

Unit 42 first discovered the campaign at the beginning of January and the researchers tracked related activity back to November 2019 which shows that the campaign is part of a larger operation.

Via BleepingComputer

Anthony Spadafora

After working with the TechRadar Pro team for the last several years, Anthony is now the security and networking editor at Tom’s Guide where he covers everything from data breaches and ransomware gangs to the best way to cover your whole home or business with Wi-Fi. When not writing, you can find him tinkering with PCs and game consoles, managing cables and upgrading his smart home. 

Latest in Security
Hacker silhouette working on a laptop with North Korean flag on the background
North Korea unveils new military unit targeting AI attacks
An image of network security icons for a network encircling a digital blue earth.
US government warns agencies to make sure their backups are safe from NAKIVO security issue
Laptop computer displaying logo of WordPress, a free and open-source content management system (CMS)
This top WordPress plugin could be hiding a worrying security flaw, so be on your guard
Computer Hacked, System Error, Virus, Cyber attack, Malware Concept. Danger Symbol
Veeam urges users to patch security issues which could allow backup hacks
UK Prime Minister Sir Kier Starmer
The UK releases timeline for migration to post-quantum cryptography
Representational image depecting cybersecurity protection
Cisco smart licensing system sees critical security flaws exploited
Latest in News
Ray-Ban Meta Smart Glasses
Samsung's rumored smart specs may be launching before the end of 2025
Apple iPhone 16 Review
The latest iPhone 18 leak hints at a major chipset upgrade for all four models
Quordle on a smartphone held in a hand
Quordle hints and answers for Monday, March 24 (game #1155)
NYT Strands homescreen on a mobile phone screen, on a light blue background
NYT Strands hints and answers for Monday, March 24 (game #386)
NYT Connections homescreen on a phone, on a purple background
NYT Connections hints and answers for Monday, March 24 (game #652)
Quordle on a smartphone held in a hand
Quordle hints and answers for Sunday, March 23 (game #1154)