One third of Brits have never switched broadband provider

Wi-Fi modem in home
(Image credit: Shutterstock)

In a recent survey, more than a third of Brits (36%) admitted that they have never switched broadband provider. As a result, these people have missed out on potential savings of up to £162 per year. 

In total, more than two-fifths of adults aged 45 and over have never switched provider. This has led to one in 10 of these individuals seeing a £15 increase in their bills each month. 

According to the data, there's a direct correlation between age and the likelihood of switching. While 30% of people aged 18-24 have never switched, this rises to 39% of people aged 45-54 and 40% of those aged 55+. The only outlier is the 35-44 age group. 43% of people in this bracket have never switched provider. 

When looking at average broadband cost per age group, those aged 35-44 are actually paying the least per month on average, with a typical person in this age bracket paying £37.94 for their broadband. Those aged 45-54 are paying the most. People in this age bracket are charged £43.66 per month on average for their broadband. 

If you haven't switched in more than a year, you may be out of contract. If this is the case, you'll likely find a much better deal by switching provider. To see what's available in your area, head over to our best broadband deals page today.

Brits are seeing their broadband costs increase 

Over the past 12 months, almost half of Brits (46%) saw their broadband bills increase by at least £4.99 per month. 

When digging into the data, we discovered that 30% of those earning up to £25,000 per year saw an increase of up to £10 per month in their broadband spending. This could be due to the fact that 40%of them have never switched providers.

Meanwhile over a third (34%) of those earning up to £45,000 have never switched providers. With this, almost three in five of them saw an increase of at least £4.99 per month.

On average, by switching to a new broadband deal, a customer can save around £162 every year. 

Why should I switch provider? 

If your current broadband contract has either ended or is nearing its conclusion, then you should check whether a better deal is available with a different provider. 

By scouring the market and actively looking for the the best broadband deals available, you're likely to find an option where you receive faster speeds, a cheaper monthly payment or better customer service. Plus, by signing up with a new provider for the first time, you may receive a welcome gift. Some providers are now offering particularly generous signup offers, such as £100 gift cards. 

When your current deal ends, your provider will likely switch you onto a rolling contract. This will likely be much more expensive than the price you were paying when you had a fixed-term contract. Ultimately, this means that you may be paying out a lot more than you expected. 

By switching to a new broadband deal, you may be able to save more than £150. 

Tom Brook

Tom is a freelance copywriter and content marketer with over a decade of experience. Originally from an agency background, he is proud to have worked on campaigns for a number of energy providers, comparison sites and consumer brands.

Read more
An image of a red laptop with a piggy bank sat on the keyboard
Buying a VPN? Here's how to save some serious money
A person holding a remote to a TV screen showing the Disney Plus, Netflix and Prime Video logos
I’m slashing my TV streaming bills by 71% in 2025 with subscription hopping – here’s how
A network switch with dark pink cables attached
Best network switch of 2025: Top picks for boosting Wi-Fi speeds with wired connections
A hand holding a remote pointing at Netflix on TV, next to a shot from Severance on Apple TV Plus
Netflix prices are becoming a joke – here's the one streaming tactic I'm using to survive 2025
Image of someone clicking a cloud icon.
Many businesses are overspending on their cloud storage budget
Devolo Magic 2 Wi-Fi 6 Mesh on a wooden desk
Best powerline adapter of 2025
Latest in Wi-Fi & Broadband
Eero 7 mesh Wi-Fi system on a wooden table
I tested the affordable Eero 7 mesh Wi-Fi system, and as long as you don't need 6.0GHz Wi-Fi, it's great for bringing those dead spots back to life
Eero 7 on a nightstand
Amazon's new Eero 7 and Pro 7 complete a 'comprehensive lineup' for its customers – here's everything you need to know
A hacker wearing a hoodie sitting at a computer, his face hidden.
I just learned something awful about my home Wi-Fi setup thanks to iFixit’s ‘worst of CES 2025’ awards
Extendable WiFi 7 KV
Don't buy a router, buy a fast and secure ASUS WiFi 7 extendable router
Netgear Nighthawk router next to its box on a table
Netgear Nighthawk RS200 review: Netgear’s latest Wi-Fi 7 router is competitively priced – but makes compromises to get there
Netgear Orbi 770 router system resting on a table
Netgear Orbi 770 review: fast speeds, low Wi-Fi 7 prices
Latest in News
Buzz Lightyear Space Ranger Spin Rennovations
Disney’s giving a classic Buzz Lightyear ride a tech overhaul – here's everything you need to know
Hisense U8 series TV on wall in living room
Hisense announces 2025 mini-LED TV lineup, with screen sizes up to 100 inches – and a surprising smart TV switch
Nintendo Music teaser art
Nintendo Music expands its library with songs from Kirby and the Forgotten Land and Tetris
Opera AI Tabs
Opera's new AI feature brings order to your browser tab chaos
An image of Pro-Ject's Flatten it closed and opened
Pro-Ject’s new vinyl flattener will fix any warped LPs you inadvertently buy on Record Store Day
The iPhone 16 Pro on a grey background
iPhone 17 Pro tipped to get 8K video recording – but I want these 3 video features instead