J.D. Power ranks Verizon highest in network quality

Verizon still tops nationwide network quality
Verizon still tops nationwide network quality

J.D. Power and Associates released its latest rankings for U.S. wireless providers, placing Verizon at the top of the pack.

The survey questioned wireless users from across the country on overall network performance and key areas like dropped or lost calls, audio issues, failed text messages, and slow download speeds.

For purposes of the survey, the country was split into six regions represented by the Northeast, Mid-Atlantic, Southeast, North Central, Southwest, and West areas.

In five of those regions, Verizon consistently outperformed other wireless carriers with fewer customer complaints over dropped calls, connection issues, and transmission failures. This was the 16th consecutive report where Verizon ranked best in the Northeast region.

"This latest study once again speaks loudly and clearly to the outstanding performance of the Verizon Wireless network in terms of customer satisfaction," said Verizon chief technical officer Nicola Palmer.

"With our 4G LTE high-speed network's blazing fast speeds and superior nationwide coverage, Verizon Wireless remains committed to providing its customers with the best networks, devices and innovative services."

The Midwest disagrees

The one region keeping Verizon from a U.S. monopoly on network quality was the North Central region, which ranked US Cellular just slightly above Verizon.

The North Central region consists of Illinois, Indiana, Michigan, Ohio, and Wisconsin.

US Cellular seems to be the local favorite for the Great Lakes states, with this marking the 14th consecutive top ranking for the carrier.

J.D. Power and Associates conducts its Wireless Network Quality Performance Study twice per year, surveying approximately 27,000 wireless users across the country.

Via J.D. Power and Assocaites

Latest in Verizon
Assorted 2024 phones on orange background with techradar cyber monday deals text overlay
Verizon Cyber Monday deals: last chance to get a free iPhone 16 Pro, Apple Watch, iPad, and $300 on the house
Assorted 2024 phones on orange background with TechRadar Black Friday deals text on orange background
The best Verizon Black Friday deals 2024: 7 sales on iPhones, Google, and internet that I'd recommend
A phone with a cracked screen overlaid with a crack on the image
What you can do to protect your phone from accidents
Apple iPhone 15 Pro on blue background with don't miss text overlay
This weekend's Verizon deals offer incredible value: free iPhones, Galaxy S24, Pixel 8, and tons of accessories to boot
Nintendo Switch and Samsung Galaxy Chromebook Go on orange backtround with don't miss text overlay
Get a free Nintendo Switch and a $400 laptop with Verizon's new internet deal
Xbox Series X on turquoise background with don't miss text overlay
New Verizon FIOS customers will get a free Xbox Series X for a limited time only
Latest in News
EA Sports F1 25 promotional image featuring drivers Oscar Piastri, Carlos Sainz and Oliver Bearman.
F1 25 has been officially announced, with this year's entry marking a return for Braking Point and a 'significant overhaul' for My Team mode
Garmin clippd integration
Garmin's golf watches just got a big software integration upgrade to help you improve your game
Robert Downey Jr reveals himself as Doctor Doom to a delighted crowd at San Diego Comic-Con 2024
Marvel is currently making a major announcement about Avengers: Doomsday's cast on YouTube, and I think it's going to be a long-winded reveal
Samsung QN90F on yellow background
Samsung announces US prices for its 2025 mini-LED TV lineup, and it’s good and bad news
Nintendo Switch Lite
Forget the Nintendo Switch 2, the original Switch is getting one last hurrah in a surprise Nintendo Direct tomorrow
The Samsung Galaxy S25 Edge on display the January 22, 2025 Galaxy Unpacked event.
Samsung Galaxy S25 Edge colors seemingly revealed in new video, and there’s another sign of an imminent launch