Wi-Fi calling: everything you need to know

Wi-Fi calling
Got bad signal in your house? This could solve all your problems

Wi-Fi calling seems to be a big focus for the mobile phone networks to tackle the problem of not having enough signal in your home. It's a smart idea and now both EE and Vodafone have launched the service, but what does it all mean?

It's readily available on EE as long as you have one of a number of phones and it'll be launching on Vodafone with limited devices in the coming weeks.

We've spoken to the people in the know to bring you all the details on Wi-Fi calling - the service that keeps your smartphone connected in more places.

What is Wi-Fi calling?

Wi-Fi calling allows you to use a Wi-Fi network to make and receive phone calls, rather than using the traditional mobile network.

This benefits those in poor signal areas, such as rural villages and underground stations, as you'll be able to harness the power of available Wi-Fi networks to stay connected.

It's not just calls that are supported though, you can also send and receive texts.

Doesn't that already exist?

Before you all go 'this has been available for ages from the likes of Skype, Viber, Three, O2 and more recently WhatsApp', let us explain.

Three and O2 have their own applications allowing customers to make and receive calls and texts over a Wi-Fi network.

All your activity is kept separate, which can ruin message flows and confuse call logs, as you'll need to check two apps for potential missed calls and new texts.

Three InTouch

Three keeps you inTouch over Wi-Fi already

A similar case is found with Skype, WhatsApp and Viber, although these services don't necessarily link directly with your phone number and provide more standalone communication platforms.

Both EE and Vodafone's Wi-Fi calling works exactly the same as the mobile network, meaning you may not even notice you're actually using a Wi-Fi network rather than the mobile one - although you do get an icon in the status bar alerting you to the fact.

That means your text conversations remain uninterrupted and your call log stays complete - without the need to switch to a different application when using a Wi-Fi network to connect to your friends.

Any limitations?

A word of warning here, if you start a call on Wi-Fi and then venture outside of your network's range the call won't automatically transfer to your mobile network - you'll get cut off, and vice versa.

EE says it's working on a seamless transition between mobile and Wi-Fi, but it will only be possible when it launches VoLTE (voice over LTE) later this year.

VoLTE allows 4G networks to carry voice calls and text messages, which are currently limited to the existing 2G and 3G services - and they don't work well with the Wi-Fi calling setup.

Another thing to point out is that EE's Wi-Fi calling is limited to the UK only for now - so you won't be able to take advantage of it when travelling abroad.

Which networks support it?

EE

EE has launched its Wi-Fi calling service

Both EE and Vodafone have launched Wi-Fi calling on the respective networks - Vodafone isn't fully here yet but it's coming soon.

O2 and Three may follow suit, but they're currently pushing their TU Go and InTouch apps, which offer similar functionality with seperate applications.

An O2 spokesperson told us, "We regularly review our products and services based on customer feedback. In the meantime, we're flattered to see others following our lead on wifi calling."

Meanwhile there's light at the end of the tunnel at Three with Danny Dixon, director of customer strategy, telling us; "Seamless connectivity on mobile and Wi-Fi is a key part of our future strategic direction and we've developed Three inTouch in such a way that we can evolve it to support embedded voice and text over Wi-Fi.

"We are currently developing this aspect and will be confirming more details and launch dates soon."

John McCann
Former Global Managing Editor

TechRadar's former Global Managing Editor, John has been a technology journalist for more than a decade, and over the years has built up a vast knowledge of the tech industry. He’s interviewed CEOs from some of the world’s biggest tech firms, visited their HQs, and appeared on live TV and radio, including Sky News, BBC News, BBC World News, Al Jazeera, LBC, and BBC Radio 4.

Latest in Phones
iOS 18 Control Center
iOS 19: the 3 biggest rumors so far, and what I want to see
Google Pixel 8 review Pixel 8 Pro cameras
Is your Google Pixel 9 screen flickering or are the haptics a lot more intense? You aren't alone, and thankfully there's a fix
Motorola Edge 50 Pro lavender
Your next Android bargain? Major Motorola leak teases details of multiple 2025 phones – including the Edge 60 series
Apple's Craig Federighi demonstrates the iPhone Mirroring feature of macOS Sequoia at the Worldwide Developers Conference (WWDC) 2024.
Report: iOS 19 and macOS 16 could mark their biggest design overhaul in years – and we have one request
OnePlus 13
OnePlus is ditching the Alert Slider for an iPhone-style customizable button - and I’ll be sad to see it go
Samsung Galaxy A56 display
Samsung’s new budget handsets are getting One UI 7 before the Galaxy S24 Ultra, and I’m as confused as you are
Latest in News
Mufasa is joined by another lion, a monkey and a bird in this promotional image
Mufasa: The Lion King prowls onto Disney+ as it finally gets a streaming release date
An American flag flying outside the US Capitol building against a blue sky
Sean Plankey selected as CISA director by President Trump
An Nvidia GeForce RTX 4060 on a table with its retail packaging
Nvidia RTX 5060 GPU spotted in Acer gaming PC, suggesting rumors of imminent launch are correct – and that it’ll run with only 8GB of video RAM
Indiana Jones talking to a friend in a university setting with a jaunty smile on his face
New leak claims Indiana Jones and the Great Circle PS5 release will come in April
A close up of the limited edition vinyl turntable wrist watch from AndoAndoAndo
This limited-edition timepiece turns the iconic Technics SL-1200 turntable into a watch, and I want one
A close up of Gemma sitting down in Severance season 2 episode 7
'I'm like Gemma – I'm in the dark': Severance star Dichen Lachman shares disappointing filming update for the popular Apple TV+ show's third season