iOS 8 bug said to be eating up users iCloud Drive docs

iOS 8 Reset All Settings
Skip that reset for now

Apple's rocky iOS 8 launch apparently isn't quite over yet, as a number of users are reporting a "Reset All Settings" option appears to be living up to its name, effectively wiping out valuable iCloud Drive data it's not supposed to.

MacRumors has multiple readers on its forums reporting they've been bitten by an undocumented iOS 8 bug capable of purging documents from a connected iCloud Drive account, despite assurances from Apple that "no data or media will be deleted."

The problem appears to only be affecting iPhone, iPod touch and iPad users who have first upgraded to iCloud Drive, a more robust offering for saving documents and other data, which can then be accessed from other synced devices.

Selecting the "Reset All Settings" option found under the General > Reset menu of the Settings app is intended to be a troubleshooting measure, but as the screenshot above shows, should always leave connected iCloud account data intact.

iWork at risk

Affected users claim the bug targets only documents saved to the cloud from Apple's own iWork suite, which includes Microsoft Office alternatives Pages, Numbers and Keynote, while leaving data from third-party apps intact.

MacRumors was able to test the apparent bug on its own hardware, noting iCloud Drive data purged from a reset iPhone also removed all iWork documents from the iCloud.com web app as well as a Mac running the latest beta of OS X Yosemite 10.10.

While OS X users have been successful at restoring lost documents from backup folders or Apple's Time Machine software, the report recommends iOS 8 users who have already upgraded to iCloud Drive refrain from resetting their devices until a permanent fix can be found.

Apple has yet to acknowledge the glitch, although at least one user has had their iCloud account placed into troubleshooting mode as engineers worked to investigate the problem.

TOPICS
Latest in Cloud Computing
A hand holding an iPhone with the iCloud logo on screen.
Apple tipped to give us new ‘Confetti’ iCloud feature, but we’re still stuck with a measly 5GB storage
A hand holding an iPhone with the iCloud logo on screen.
Apple hit by huge iCloud 'lock in' lawsuit that accuses it of 'rip-off prices'
PC Gamer looking happy
Nvidia’s GeForce Now Priority membership has upgraded to ‘Performance’ - introducing a 1440p resolution and ultrawide support
Two phones on a pink and purple background showing the Google Photos app
Google Photos is rolling out AI-powered search now – and it could be its biggest upgrade in years
Two phones on a pink and purple background showing the Google Photos app
Google Photos gets a massive search upgrade – and opens its waitlist for Black Mirror-style ‘Ask Photos’ feature
Image of AI data centres created using generative AI
5 ways AI is going to disrupt the data center as we know it forever
Latest in News
Xbox Series X and Xbox wireless controller set to a green background
Xbox Insiders are currently testing a new Game Hub feature that looks useful, but I've got mixed feelings about it
A stylized depiction of a padlocked WiFi symbol sitting in the centre of an interlocking vault.
Broadcom warns of worrying security flaws affecting VMware tools
Microsoft Surface Laptop and Surface Pro devices on a table.
Hate Windows 11’s search? Microsoft is fixing it with AI, and that almost makes me want to buy a Copilot+ PC
Oura Ring 4
Activity tracking on Oura Ring is about to get a whole lot better, but I've got bad news about your step count
Google Pixel Buds Pro 2
Cleaned your Pixel Buds Pro 2 recently? If not, you might be getting worse sound
Google Maps on a phone being held in someone's hand
Google Maps is getting two key upgrades, for easier route planning and quicker access to Gemini AI