Western Digital confirms cyber attack, My Cloud Home outage

x
(Image credit: Shutterstock)

A day after news broke concerning a cyberattack on storage giant Western Digital, the company has come forward with more details, including confirmation that the attackers stole some data from its systems.

“Based on the investigation to date, the Company believes the unauthorized party obtained certain data from its systems and is working to understand the nature and scope of that data,” a press release from the SSD and storage giant said. 

At the moment it’s unknown if the stolen data belongs to WD’s customers, employees, or someone else entirely. It's also not known exactly what type of data was stolen, and whether or not it can be used for identity theft

Continuous disruption

The company did confirm that the incident “may continue to cause disruption” to parts of its business operations - a possible symptom of a ransomware attack. 

It also said it was “implementing proactive measures” to secure its business, including taking systems and services offline. 

As we previously reported, the login service for WD My Cloud Home has been unavailable since last weekend, and although the company did not confirm these two events are related, it’s safe to speculate they are.

As of Tuesday morning, the issue still seems unresolved, as Twitter users are still claiming not having access to their data. “@westerndigital how do we access data. There are important files in the system and am at a loss and not able to work for the past two days. When this will be set right,” one user asks. 

WD’s My Cloud status page shows the service as offline, with the following notification: “We are currently experiencing a service interruption that is preventing customers from accessing the My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS 5, SanDisk ibi, SanDisk Ixpand Wireless Charger service. Our team is working urgently to resolve the issue and restore access as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.” 

TechRadar Pro has contacted WD for further comment.

Sead is a seasoned freelance journalist based in Sarajevo, Bosnia and Herzegovina. He writes about IT (cloud, IoT, 5G, VPN) and cybersecurity (ransomware, data breaches, laws and regulations). In his career, spanning more than a decade, he’s written for numerous media outlets, including Al Jazeera Balkans. He’s also held several modules on content writing for Represent Communications.

Read more
ransomware avast
Engineering giant ENGlobal confirms hackers hit internal data
Representational image depecting cybersecurity protection
Top venture capital firm Insight Partners confirms it was hit by cyberattack
How to prevent cyberattacks
NTT admits hackers accessed details of almost 18,000 corporate customers in cyberattack
Code Skull
Casio confirms data of 8,500 people exposed in recent ransomware attack
A computer being guarded by cybersecurity.
Wacom warns users their data may have been stolen in breach
ID theft
Tata Technologies confirms ransomware attack, says investigation still ongoing
Latest in Pro
An image of network security icons for a network encircling a digital blue earth.
Why multi-CDNs are going to shake up 2025
A stylized depiction of a padlocked WiFi symbol sitting in the centre of an interlocking vault.
Broadcom warns of worrying security flaws affecting VMware tools
URL phishing
HaveIBeenPwned owner suffers phishing attack that stole his Mailchimp mailing list
Ransomware
Cl0p resurgence drives ransomware attacks to new highs in 2025
Millwall FC The Den
The UK's first football club mobile network is here - but you probably won't guess which team has launched it
Google Chrome
Google Chrome security flaw could have let hackers spy on all your online habits
Latest in News
A young woman is working on a laptop in a relaxed office space.
I’ll admit, Microsoft’s new Windows 11 update surprised me with its usefulness, providing accessibility fixes, a gamepad keyboard layout, and PC spec cards
inZOI promotional material.
inZOI has become the most wishlisted game on Steam, but I wouldn't get too caught up in the hype
Xbox Series X and Xbox wireless controller set to a green background
Xbox Insiders are currently testing a new Game Hub feature that looks useful, but I've got mixed feelings about it
A stylized depiction of a padlocked WiFi symbol sitting in the centre of an interlocking vault.
Broadcom warns of worrying security flaws affecting VMware tools
Microsoft Surface Laptop and Surface Pro devices on a table.
Hate Windows 11’s search? Microsoft is fixing it with AI, and that almost makes me want to buy a Copilot+ PC
Oura Ring 4
Activity tracking on Oura Ring is about to get a whole lot better, but I've got bad news about your step count