Wix and Meta are giving your business a centralized hub for customer interactions

Virtual assistant and CRM software automation technology. Customer using online service with chat bot to get support.
(Image credit: Shutterstock/Miha Creative)

Wix has expanded integrations with WhatsApp, Instagram and Messenger, meaning its users can now connect their business accounts directly into a single location.

With the expanded social integrations, Wix Inbox users will now receive streamlined communication to one inbox and can reply to all customer messages straight from the Wix dashboard. 

Available now, Wix Inbox is a CRM messaging tool that allows users to view and respond to messages from many different channels including Wix Chat on the Wix website, email, SMS and now, WhatsApp, Instagram and Messenger business pages. 

Wix Inbox

(Image credit: Wix)

Centralized communication 

The website builder company offers a built-in messaging experience that allows business owners to utilize their existing assets to not only reply, but also extend their business communication on these channels to include product suggestions, offer coupons, and create auto replies.

“We’re always seeking new ways to provide business owners with every tool they need to be successful in their ventures,” said Ronny Elkayam, SVP, Mobile, App Market & Strategic Products at Wix.

“Integrating these top messaging platforms to the Wix Inbox will streamline communication and help business owners be more efficient. This direct and quick communication builds trust and will ultimately grow customer loyalty and retention. We look forward to continuing to grow multi-channel communication to support businesses as they grow and serve more customers.”

The tool also allows for chat invitations, live site visitors and reaching out to individuals on a contact list. Users can also send visitors attachments, coupons, payment requests and links to their products and services.

Wix Inbox empowers businesses built on Wix with a seamlessly integrated and fully extendible CRM platform to serve their growing needs.

“Today more than one billion users are connecting with a business account each week across WhatsApp, Messenger and Instagram,” said Kyle Jenke, Business Messaging Director of Partnerships at Meta.

“Businesses need an easy and streamlined way of managing these interactions across the entire customer journey – from marketing, sales and support outcomes – and we’re excited to work with Wix on their new Inbox solution that will now integrate with all of Meta’s top messaging platforms.”

The Wix CRM team is currently working on adding more channels and integrations to the Wix Inbox capabilities, to allow third parties to add more channels to the communication integrations.

TOPICS
Abigail Opiah
B2B Editor - Web hosting & Website builders

Abigail is a B2B Editor that specializes in web hosting and website builder news, features and reviews at TechRadar Pro. She has been a B2B journalist for more than five years covering a wide range of topics in the technology sector from colocation and cloud to data centers and telecommunications. As a B2B web hosting and website builder editor, Abigail also writes how-to guides and deals for the sector, keeping up to date with the latest trends in the hosting industry. Abigail is also extremely keen on commissioning contributed content from experts in the web hosting and website builder field.

Read more
Wix automation
The world's leading website builder aims to save businesses time with new tool
Wix Printful
Wix teams up with Printful for in-house print-on-demand tools
Website screenshot taken from Wix (November 2024)
Wix teams up with YouTube Shopping to expand the social shopping experience
Wix Business Launcher
Wix's new AI tool aims to take you from idea to profit in record time
Canva HubSpot
HubSpot and Canva team up to level the creative playing field
workbooks logo on green background
Salesforce rival builds advanced project management into CRM
Latest in Website Building
Wix automation
The world's leading website builder aims to save businesses time with new tool
Squarespace
Build a website for less with 10% off Squarespace subscriptions
Wix Printful
Wix teams up with Printful for in-house print-on-demand tools
Squarespace
Don't miss out on this great Squarespace deal
Hostinger Website Builder vs WordPress.com: Which is better?
Hostinger Website Builder vs WordPress.com: Battle of the WordPress website builders
Wix Business Launcher vs GoDaddy Airo: What's better for businesses?
Weebly vs Wix: Which offers a better free plan?
Latest in News
A super close up image of the Google Gemini app in the Play Store
It's official: Google Assistant will be retired for phones this year, with Gemini taking over
Quordle on a smartphone held in a hand
Quordle hints and answers for Sunday, March 16 (game #1147)
NYT Strands homescreen on a mobile phone screen, on a light blue background
NYT Strands hints and answers for Sunday, March 16 (game #378)
NYT Connections homescreen on a phone, on a purple background
NYT Connections hints and answers for Sunday, March 16 (game #644)
Three iPhone 16 handsets on show
Apple could launch an iPhone 17 Ultra this year – but we've heard these rumors before
Super Mario Odyssey
ChatGPT is the ultimate gaming tool - here's 4 ways you can use AI to help with your next playthrough