Katie Horne

Xmind is one of the best mind mapping tools around, facilitating easy ideation with an uncluttered user interface and easy keyboard shortcuts. However, it lacks advanced collaboration tools.

FreeMind is a useful mind mapping tool, but its user interface is 20 years out of date. While free to use, it lacks the friendliness of competing tools.

MindMeister is a great cloud-based mind-mapping tool, providing a modern design space with which to effortlessly create mind maps and other similar diagrams.

Salesforce Service Cloud is a full-featured, all-in-one customer service platform that helps your agents manage their workloads, communicate with users efficiently, and set up a knowledge base

Genesys Cloud is a customer experience and customer contact center platform that integrates multiple channels so that agents can work from a single screen.

Gliffy is a solid diagramming tool for everyone, but Atlassian users may benefit the most.

ResponseTek is an enterprise-grade customer experience management platform designed to help you gather and analyze information on your customers.

Maxymiser is a testing tool for marketers who want to know what changes they need to make to their websites and mobile applications to increase customer conversion rates

A review of Zoho Survey and its features and functionality, as well as how it compares to its competitors.

Survey-based customer experience platform for enterprise users