Ivanti Neurons review

Ivanti Neurons is a platform that helps businesses and MSPs secure their IT devices and infrastructure through remote management and patching tools. Founded in 1985, the company has an experience of almost 40 years and now caters to 40k+ customers worldwide. 

It offers diverse tools to identify various IT assets within a network and then patch them automatically through pre-set rules. Unlike other RMMs, it prioritizes the most vulnerable security issue, ensuring you have a safe environment. Plus, it can secure a vast range of devices, from Windows and Mac to Android and iOS. The onboarding, implementation, and integrations are also simple to execute.

However, Ivanti may be a slightly complex tool for new users and may require a degree of training to get the hang of its functions. Plus, Ivanti does not reveal its pricing, meaning you’ll have to contact their sales team to get a quote.

Ivanti Neurons: Plans and pricing

Similar to RMMs like Datto and NinjaOne, Ivanti Neurons also doesn’t reveal its pricing. You’ll have to fill out a form with your requirements to get a custom quote from the sales team.

This is certainly a time-taking process, as you’ll have to lay down everything you need. However, with Ivanti offering a lot of products for different IT functions, this gives you a chance to customize the entire product and only pay for the features you actually need.

Ivanti Neurons: Features

Ivanti Neurons' Unified Endpoint Management (UEM) gives IT teams single-pane visibility on all the endpoints and helps automate the entire lifecycle management of every single device, from onboarding to retirement.

Unlike other RMM solutions, Ivanti follows a risk-based patch management approach, which ensures you can patch the most vulnerable risks as soon as possible. While most RMM platforms follow the human validation of exploits from penetration testing, Ivanti employs a more comprehensive Vulnerability Risk Rating (VRR) method. 

Besides CVSS, the VRR method considers Common Weakness Enumeration (CWE) data, open-source threat intelligence, OWASP (Open Web Application Security Project), subject matter expertise, and trending information. 

All of this data is correlated to arrive at a VRR score between 0 and 10 –  the higher the score, the higher the risk. This allows technicians to prioritize patches that are more critical.

Mobile device management is as important as monitoring desktops. This is exactly what Ivanti is good at. In addition to Windows, you can also access other operating systems, such as iOS, iPadOS, Android, and macOS. 

Irrespective of the device of the end user, you can use apps like Ivanti AppStation, Ivanti Sentry, and Ivanti Email+ to establish and monitor various safeguards on the devices. However, you’ll have to contact the sales team to get the exact quote for this feature.

What's more, Ivanti also has a dedicated BYOD portal, which allows end-users to bring their own devices into the company infrastructure without compromising the organization's security.

Ivanti also boasts comprehensive application control for Windows, Windows Server, and Linux systems. For example, it allows IT teams to manage user privileges and application access across your asset estate. 

Technicians can even use Trusted Ownership checking to mitigate zero-day malware by checking the NTFS owner of an application. If the owner is non-trusted, the application will not be able to run on the system.

Similarly, Windows privilege management allows you to give end users access to only the apps or tasks that they need and not the entire endpoint. This reduces endpoint vulnerability and helps manage security costs. Technicians can also enforce device-based software license control to set usage and access limits on various applications.

Ivanti Neurons: Interface and performance

The Ivanti Neurons dashboard is clean and defined by user roles. You’ll only (and easily) be able to view the elements critical to your functions. 

A few useful dashboard widgets include Asset Manager (it shows all your assets in different locations) and Asset Manager Analyst (it displays your open tasks, requests, and unassigned tasks). Similarly, the Asset Manager Management dashboard shows you all active asset requests from your team.

The dashboards are filled with color-coded charts, such as bar charts, pie graphs, pivot tables, and grouped lines. This helps you get a quick overview of the data instead of skimming through complex data records. You can add, modify, or delete a chart (as well as other elements on the dashboard) as per your user role.

Overall, the interface may come across as a bit old at first glance, but it gets the job done. It’s laced with information and can be customized by the admins as per user needs. This is ideal for large organizations with clear-cut role-defined employees.

Ivanti Neurons: Security

Ivanti Neurons offers airtight security, which is evident from the wide range of certifications it has received. For instance, the platform complies with Service Organization Control 2 (SOC2), which requires companies to adhere to certain security standards for data storage, and ISO/IEC 27001, which helps protect it from data breaches and security threats. 

Ivanti is also in active compliance with the General Data Protection Regulation (GDPR) and has a designated data privacy team that oversees its processes, policies, and standards. The platform also conducts periodic penetration testing to ensure its systems are free of any possible vulnerabilities.

Ivanti Neurons: Support

We were quite impressed by the assortment of support options on Ivanti. For starters, there are dedicated phone numbers for various locations, such as the Americas, Europe, the Middle East, Africa, and Asia. 

The platform also offers a dedicated success portal where, along with viewing other details, you can raise a ticket and request a callback from the support team. If your problem is ‘Severity 1 - Critical,” the team will call you back even outside of business hours, ensuring prompt support. Severity 1 - Critical problems are those where the product isn’t working and cannot be restarted or there’s an unstable third-party, mission-critical application.

Ivanti also has a very active community forum where you can ask questions and expect quick resolutions. What we liked the most is that there are several groups within these communities based on the product type. 

So, there’s a separate group for automation, IT asset management, service management, and so on. These communities also have MVP members along with their LinkedIn IDs to help you reach out to experts.

Ivanti Neurons: Final verdict

Ivanti Neurons is a diverse RMM platform that goes beyond vanilla remote management functions. It offers a lot of products that can be mixed and matched and customized into a unique plan for your  business needs. In addition to automating patch management, its Discovery feature lets you maintain a real-time inventory of your company's digital assets, ensuring no endpoint is missed. 

Ivanti supports Windows, iOS, iPadOS, Android, and macOS, so businesses can manage almost every type of device. The platform has also recently introduced AI-powered automations, which allow teams to manage endpoint patching and technical issues through behavioral analysis. 

Overall, Ivanti is a feature-rich and multi-dimensional RMM platform, ideal for large teams. However, one drawback is that you may have to spend a bit of time learning the ropes around the software since there are a lot of features to work with.

Ivanti Neurons: FAQs

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