Microsoft wants to help your small business grow faster with Copilot Agents

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Anybody should be able to build a Copilot Agent

Copilot Agent builder in Copilot Studio
(Image credit: Microsoft)

Microsoft has unveiled Copilot Agents, a new AI platform it says will help small businesses leverage artificial intelligence to “automate and execute business processes.”

Users will be able to create, manage and deploy agents across various platforms, such as Microsoft Teams, websites and mobile apps, in order to streamline many daily operations.

Copilot Agents are designed to be highly customizable and tailored to each business’s unique needs, which sees Microsoft envision the technology as a tool that can work “with or for humans.”

Microsoft wants to boost SMBs with Copilot Agents

With a variety of use cases, Agents can vary in complexity. Common tasks include information retrieval, performing tasks, and in some cases, operating autonomously by taking action without the need for human intervention.

Businesses can create Agents in Copilot Studio in a process that’s meant to be user-friendly. Microsoft sees employees with little to no coding experience developing their own Agents by using natural language prompts.

Companies can manage their Copilot Agents through centralized controls in order to maintain security and compliance.

For the end user, interacting with an Agent could be as simple as @ mentioning to share new information and ask questions.

“We believe autonomous agents will fundamentally change business processes,” Charles Lamanna, Corporate VP OF Business & Industry Copilot at Microsoft, said. “We believe organizations that embrace AI will create and use many Copilot agents. There will be as many agents as there are documents or SharePoint sites in an organization.”

Microsoft states that Copilot adopters typically see more time being freed up and improvements to efficiency, and the addition of Copilto Agents is hoped to help SMBs stay in the loop as larger enterprises with more resources invest more deeply into the emerging technologies.

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Craig Hale
Craig Hale

With several years’ experience freelancing in tech and automotive circles, Craig’s specific interests lie in technology that is designed to better our lives, including AI and ML, productivity aids, and smart fitness. He is also passionate about cars and the decarbonisation of personal transportation. As an avid bargain-hunter, you can be sure that any deal Craig finds is top value!