NinjaOne review

NinjaOne is a highly popular RMM and endpoint management solution that lets businesses and IT teams manage systems in their organization. Founded in 2013 by Sal Sferlazza and other IT pros, NinjaOne now boasts 17,000+ customers with over 5 million managed endpoints. 

You can manage various kinds of devices such as Windows, Linux, Mac, and SNMP devices, VMWare endpoints, and cloud infrastructure.

In this article, we’ll discuss in detail the nuances of NinjaOne, including its features, performance, ease of use, and how it stacks up against the competition. Keep reading to find out if this is the RMM tool you’ve been looking for. 

NinjaOne: Plans and pricing

NinjaOne does not reveal its pricing on its website. You’ll have to contact its sales team and specify your needs to get a custom quote.

However, after some digging, we were able to arrive at a few numbers. To put it broadly, you can expect to spend anywhere between $2-4 per endpoint, depending on the number of endpoints you need to manage. 

For example, if you have around 50-100 points, you can expect a pricing of $3.5-4. You can also score better pricing if you’re willing to negotiate and press hard with the sales team. NinjaOne often offers volume-based and bundle discounts, too.

Plus, there’s also a free trial, which you can use to test the product out before reaching out to the sales team for a quote.

This custom pricing policy can be a mood killer for some users. With other RMM software, you know how much you will be spending right from the outset. However, with NinjaOne, you will get a quote only after an extensive conversation with a sales representative. 

However, one of the biggest positives of custom pricing is customization – you only need to pay for the features and capacity you really want to use.

NinjaOne: Features

NinjaOne makes it easy to monitor all of your endpoints and generate custom alerts based on performance and health, making it one of the best remote desktop software. You can either use one of its 100+ monitoring templates or create one from scratch for custom alerts. 

You can monitor information like processors, memory, antivirus statuses, Microsoft Security Centre status, network adapters, IP addresses, and loads more.

We also like the fact that you can get alerts in more than one way – in-app notifications, email and SMS notifications, or mobile push notifications.

Taking this a step ahead, NinjaOne allows you to automate processes and workflows once a monitor is triggered. A common example can be automatic ticket creation whenever a server is down.

Patching is one of the key functions of RMM software and NinjaOne does this pretty well. As per the G2 Spring 2024 report, NinjaOne is the #1 rated patch management tool.

The platform employs a cloud-native approach to patch management. This means that it isn’t necessary for a user to be connected to the company’s network or VPN to be patched.

NinjaOne supports more than 140 commonly used applications, which can be patched automatically. We also liked the initiative, dashboard, and detailed patch status reports, which can help you view compliance status at any time.

The platform also connects seamlessly with Splashtop, TeamViewer, and Connectwise ScreenConnect, giving MSPs plenty of options to connect to endpoints. You also get multi-monitor support and adjustable-resolution video streaming, which works in any bandwidth condition.

NinjaOne: Interface and performance

The NinjaOne dashboard is pretty intuitive and easy to navigate. You get a panel on the left with a list of all connected endpoints. All you have to do is click on a connected system to view its status.

You also get a health overview of all the systems in your network. The platform offers tabs like overview, OS patches, software, tools, backup, etc. under each system setting. The activities tab, for example, gives you a detailed list of what each person was doing on the network, including login and logout times and software and hardware changes, among others.

One thing we particularly liked about NinjaOne is its detailed URL addresses. Let’s say you’re checking the inventory status of one of your offices and want to share it with a team member. Instead of guiding them through the entire path, you can share the URL right down to the inventory list. Such detailed and specific URL addresses make navigation and internal communication pretty easy. 

NinjaOne: Security

NinjaOne employs strict compliance, product, and information security protocols. The platform is compliant with GDPR, SOC 2 Type II, SOC 3, and HIPAA. NinjaOne goes out of its way and also complies with PCI-DSS, even though it’s not applicable to the company.

Other product-based security protocols include extensive audit logs, multi-factor authentication, and rule-based access controls. Apart from this, the platform uses industry-standard AES-256 for data encryption. All of your data is encrypted and stored on a secure, non-publicly accessible server.

NinjaOne also offers several security and backup tools to keep your data safe from external threats. You can remotely edit registries, manage applications, deploy scripts, and manage endpoint protection automatically on all devices.

There’s also a credential exchange that helps you store and inject credentials seamlessly while deploying patches or remote device connections. Furthermore, you can leverage the Ninja Data Protection feature to recover and backup critical information from a particular workstation or from entire servers with three storage options – local-only, cloud-only, and hybrid.

NinjaOne: Support

Customer service is another area where NinjaOne excels. With a CSAT (Customer Satisfaction) score of 98 and an average response time of 65 minutes, the platform is currently ranked number one based on a survey of 380+ MSPs. 

In fact, you get free customer onboarding services with valuable technical advice, which makes initial onboarding and troubleshooting seamless.

NinjaOne: The competition

NinjaOne is an ideal solution if you’re a large business with around 500 to 1,000 endpoints. However, for smaller businesses with only a few systems, NinjaOne can be expensive. In this scenario, you can look at alternatives like AnyDesk, which costs just $14.90/month, allowing you to manage around 100 devices with just a single licensed user. 

Another option you can consider is TeamViewer, which also offers a handy free plan for personal use. Besides this, you can choose from different plans, depending on the size of your business. What’s more, TeamViewer can help you with internal communication through audio and text conversations, and you also get a video conferencing feature along with a screen recorder.  

NinjaOne: Final verdict

NinjaOne is, quite simply, one of the best RMM tools around, especially when it comes to patch management. You can automate various tasks across systems on an easy-to-use dashboard. 

The best thing about the platform in our testing was its quick onboarding. With its complementary onboarding services, you can expect to manage endpoints within hours. Plus, its customer service team boasts a CSAT score of 98, which is always a huge positive.

The only downside to NinjaOne, if there were ever one, is its non-transparent pricing. You will have to contact the sales team and describe your needs in detail to get a quote. 

Additionally, smaller teams with only a handful of endpoints may find NinjaOne to be a tad bit expensive. That said, NinjaOne is an excellent choice for large teams with more than 500-1000 systems to manage.

Ninja One: FAQs