SIMOptions review

SIMOptions is an eSIM marketplace that offers data plans for over 200 countries worldwide. The platform sells its own regional eSIM plans and eSIMs from local network providers in various countries. While our overall impression with this eSIM provider is positive, users should be aware of a few caveats.

SIMOptions is competitively priced, with multiple carrier options per location to choose from. However, there’s no way to customize an existing plan or top up your data if you run out while on a trip abroad. It’s a great option for multi-country trips, but single-destination users can find better options out there.

Our biggest gripe with SIMOptions is the unresponsive customer support, which, when combined with the number of technical issues users face during activation, can become quite a drawback for most users. Still, it may be a good fit for some users depending on the location they’re visiting.

SIMOptions: Plans and pricing

SIMOptions is an eSIM reseller, so its plans can differ in value depending on the network and region you purchase into. Here’s an overview of popular options: 

Make sure to compare prices with other providers before buying an eSIM. SIMOptions typically resell plans from other providers and networks at a more competitive price, but you should still do your diligence. 

SIMOptions: Features

SIMOptions offers a few distinct features to improve the user experience, here are the ones we liked the best during our time with it:

Carrier Options

One of SimOptions' most notable features is its extensive partnerships with local mobile operators worldwide. This allows them to provide a diverse array of eSIM plans from different carriers in each country, giving customers more options to choose from based on their specific needs and preferences.

Competitive Prices

SIMOptions is known for its budget-friendly eSIM plans, often undercutting the prices of other providers. For example, it offers 15-day data packages for all of Europe for as low as $14.90 USD, which is significantly cheaper than other providers and networks.

Affiliate Program

Another unique feature of SIMOptions is its affiliate program, which allows customers to earn commissions by referring others to purchase eSIMs. Whenever someone purchases a data plan from SIMOptions through your affiliate link, you get 10%. 

SIMOptions: Installation

To get started, simply visit SIMOptions’ website and select the eSIM package that suits your travel needs. The checkout process is quick and easy, requiring only your contact information, billing address, and payment details — no sign-up necessary. 

Once your payment is processed, you'll receive an email containing a QR code and instructions for installing the eSIM on your device. Activation is immediate upon installation, with the data plan switching on as soon as you reach your target destination.

However, SIMOptions requires you to go through the first-time activation process before you begin your trip, in the same country where you purchased your eSIM. Apart from that, the onboarding is user-friendly and there are plenty of resources to help you along.

SIMOptions: Coverage and speed

SIMOptions is a reseller marketplace that repackages eSIM plans from local telecom providers across 200+ countries. However, features, allowances, and network performance are not consistent across all locations and can differ based on your telecom network.

Because it offers no eSIM plans of its own, SIMOptions users regularly complain of issues like throttling, price hikes, and unresponsive support from individual network operators. Compared to other eSIM providers like Airalo or Holafly, SIMOptions falls short in almost every aspect. 

However, if you’re looking for a provider with complete carrier transparency, with the option to choose the exact telecom provider you want, this may be a good choice for you.

SIMOptions: Support

SIMOptions offers several customer support channels, including live chat, email (contact@simoptions.com), and phone (+1 6465862166). However, the quality and responsiveness of their support seem to be inconsistent.

SIMOptions claims to provide 24/7 customer service, but some reviewers have reported issues with getting timely responses or resolutions to their problems. In one case, a SIMOptions customer waited in the live chat queue for 20 minutes without receiving a response. Email support also appears to be hit-or-miss, with some customers receiving prompt replies and others being left without a resolution.

While it has a 4.3-star rating on TrustPilot, a closer inspection shows that SIMOptions has only replied to 6 out of 51 negative reviews, taking up to a week to respond. This suggests that the company is not quick to address customer complaints.

SIMOptions: Final verdict

SIMOptions is a good choice for budget-conscious travelers who prioritize wide country coverage and competitive pricing. With eSIM plans available for over 200 countries at affordable rates, it can provide significant savings compared to traditional roaming fees.

However, the inconsistent network performance and limited data allowances could be problematic for travelers who heavily rely on mobile data. Customer support is another concern, since getting a solution for your problem while on a foreign trip can be a real hit-or-miss experience.

SIMOptions: FAQs