Say hello to SetMe: A modern solution for offering remote tech support

Remote work has dramatically changed how we conduct business in recent years, opening our businesses up to a scale where the best employees could be a hemisphere away. But with remote work comes a need for technical support that can span the globe. How do we address a need to provide technical support to remote workers without compromising the integrity of their computer systems? SetMe fulfills this need with an easy-to-setup, easier-to-use expert control panel that connects support teams with remote clients.

Developed by the knowledgeable teams behind FixMe.IT, SetMe is built upon more than 17 years of experience in the remote desktop and support field. Despite the rise in remote work scenarios, the remote desktop software market has stagnated with outdated technology that can be risky for your team to use. The team behind SetMe’s experience sets this software apart because they built it with modern technology that can keep your client’s system secure while still delivering faster, better, more reliable performance compared to the tech support software of yesteryear.

Connecting with SetMe to a remote computer is a simple three-step process. Start by requesting the remote client to download and install the SetMe Client app, from which they will be assigned a randomly generated Client ID. From the expert console, click New Connection and enter the remote user’s Client ID to allow SetMe to connect. From there, tech support teams can then remotely control the desktop. It doesn’t matter if your team is running on a fleet of Macs, Windows PCs, or a combination of the two – SetMe works flawlessly with both systems to allow your tech teams to control as if they were the ones sitting at the keyboard.

A connection via SetMe is safe, reliable, and secure with end-to-end encryption technology that allows your team to access data between remote devices, even if those devices are unattended by another user. Remote work can often mean your team is scattered across multiple time zones, but you don’t need to worry about scheduling conflicts and availability with SetMe. Systems can even stay connected via SetMe through reboots, shut-downs, and when the remote computer is in sleep mode.

Security and productivity are important with remote work, and SetMe can make it easy to track your team's connectivity and login history. This allows you to make more accurate, data-driven decisions for your business without compromising the privacy or workflow of remote team members. Systems with SetMe can be locked down for strict private access rules with consent filters, or more freely available with single-click connections of unattended machines. The SetMe Expert Console is flexible and reliable for a variety of remote tech support scenarios.

All of this connectivity and support is powered by a robust toolset designed to meet the needs of today’s remote workforce. Users can effectively multitask in different windows across multiple connected computers, synchronize clipboard data for easier sharing, transfer files, and run software or other applications as the admin on the client computer. You can even manage multiple machines from one system at one time, making it easy to push updates to clients for hardware or transfer sensitive files simultaneously across your team.

SetMe’s robust tools for supporting remote clients can fulfill a multitude of needs for businesses, but that doesn’t mean the team behind the software is done with innovation. New features are always in the works to further improve the way your team can function, no matter where in the world they may be. SetMe takes feedback from its users to heart, allowing the team to further develop functionality and tools that can make remote tech support better for all of us who rely on the technology.

Sign up now for a 15-day free trial to see if SetMe works for you. If you like having easy, reliable, and secure access to remote systems then you can take advantage of one of SetMe’s two pricing plans: Solo pricing starts at just $33 per month and is ideal for the needs of single techies or small businesses. Professional starts at $41 per seat per month, and provides all the remote tools at your fingertips with the freedom to manage an unlimited number of unattended computers. No matter how big or small your remote tech support needs are, SetMe has the features and reliability you need for your team.