The NHS is in an IT ‘stone age’, as staff struggle with creaking infrastructure

(Image credit: Microsoft)

Public services across the UK have long been feeling the pinch when it comes to expenditure, but staff at NHS hospitals are concerned this has now reached a critical point.

The British Medical Association, the UK’s main doctors union, estimated that doctors lost 13.5 million hours a year as a consequence of “inadequate IT systems and equipment”.

IT systems probably aren’t many people’s first thought when it comes to public spending, but they are crucial in keeping the NHS functioning and helping staff save lives. Since the 2010s the UK has spent almost £37 billion less on health assets than neighboring countries, such as France and Germany.

Not exactly efficient

“I am at a top London hospital and yet at times I feel as though we are operating in the Stone Age,” once pediatrician said. Doctors and nurses have outlined the need for all basic infrastructure to be raised to a minimum standard before new projects are taken on.

According to the NHS’s own estimates, just 20% of its organisations are "digitally mature", with some reporting an "enormous variation in basic infrastructure" within hospitals that slows systems down.

“We have a whole range of paper-based and digital systems, which leads to a huge potential for error,” said Dr Rosie Benneyworth, Head of the Health Services Safety Investigations Body. “We have seen delayed cancer diagnosis because of systems not speaking to one another.”

As well as making systems difficult to navigate and impeding health workers, legacy IT systems can pose serious risks in the form of vulnerabilities. Healthcare providers are attractive targets for cybercriminals, who will often try and leverage stolen data for money, or shut down life saving systems to disrupt operations.

Via Financial Times

More from TechRadar Pro

Ellen Jennings-Trace
Staff Writer

Ellen has been writing for almost four years, with a focus on post-COVID policy whilst studying for BA Politics and International Relations at the University of Cardiff, followed by an MA in Political Communication. Before joining TechRadar Pro as a Junior Writer, she worked for Future Publishing’s MVC content team, working with merchants and retailers to upload content.

Read more
healthcare
Software bug meant NHS information was potentially “vulnerable to hackers”
Houses of Parliament
The UK government’s tech purchase processes “downplay” the technical risks involved
Stress
Complexity of IT systems could be increasing security risks for businesses
Artificial intelligence India
Many businesses really need to boost their "digital health"
A computer screen showing a spreadsheet in use.
This entire nation's public health department was found to be running on a single Excel spreadsheet
Classroom
Many schools still don’t have basic cybersecurity measures, research reveals
Latest in Pro
URL phishing
HaveIBeenPwned owner suffers phishing attack that stole his Mailchimp mailing list
Ransomware
Cl0p resurgence drives ransomware attacks to new highs in 2025
Millwall FC The Den
The UK's first football club mobile network is here - but you probably won't guess which team has launched it
A person using a smartphone with a cybersecurity lock symbol appearing over it.
The growing threat of device code phishing and how to defend against It
Cybersecurity
Why OT security needs exposure management to break the cycle of endless patching
Employees sat around together discussing business issues.
AI deregulation: what smart leaders do when the rules go off the rails
Latest in News
Oura Ring 4
Activity tracking on Oura Ring is about to get a whole lot better, but I've got bad news about your step count
URL phishing
HaveIBeenPwned owner suffers phishing attack that stole his Mailchimp mailing list
Ransomware
Cl0p resurgence drives ransomware attacks to new highs in 2025
Millwall FC The Den
The UK's first football club mobile network is here - but you probably won't guess which team has launched it
The Witcher 4
You're probably not playing The Witcher 4 until 2027 at the earliest, per CD Projekt's latest financial update
Apple iPhone 16 Pro REVIEW
The iPhone 17 Air looks impressively slim in this new comparison image, but that just makes me more worried about the specs