TechRadar Verdict
DoctorDocs, a medical transcription service, offers advantages like a double transcription process for accuracy, transcription from various devices, and volume discounts. However, it lacks user reviews, has an unclear mobile app availability, opaque pricing, and no direct EMR integration. It may suit basic offices seeking accurate transcription at a reasonable cost, but advanced feature seekers may need to explore alternatives.
Pros
- +
No long term contracts
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Multiple methods of contact
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Variety of dictation methods
- +
Transcriptions edited for accuracy
Cons
- -
Very few reviews
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Unclear mobile platform support
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Only integrates with a single EMR
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Opaque pricing
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DoctorDocs Medical Transcription Services, as the name suggests, is a company devoted to the medical transcription space for the US market. DoctorDocs is a U.S.A. based, family-owned medical transcription service established in 2000 with their office in Pompano Beach, Florida. Its mission has been to assist medical professionals in producing quality, accurate transcripts for their patient records. It provides off-site transcription services for hospitals, clinics, physicians, and other ancillary care professionals.
DoctorDocs: Features
An important part of any dictation service is the flexibility of the dictation method, as different clinicians have varied workflows, and they want a choice of dictation devices that can be used. Here, DoctorDocs has them covered, with the ability to dial in from either a digital or analog phone line for starters. Going beyond that, younger clinicians often want to use other devices, and the dictation can also be accomplished via a handheld digital recorder, or via an Android or iOS smartphone.
Another key to any medical transcription service is the level of accuracy offered, and DoctorDocs goes the extra mile in this area as well. While the trend in transcription is towards computerized voice recognition via an automated process, this produces variable results. Too often, clinicians complain that these solutions require adaptation, and in some cases to dictate slower, with less abbreviations used, making this a more cumbersome process, and begging the question if it is just faster to type it out directly.
DoctorDocs prioritizes the precision of its transcription services over the speed and efficiency of automation.
Their meticulous two-step process involves:
1. Professional transcriptionists meticulously convert voice dictation into written text.
2. Editors meticulously review the transcribed documents to identify and correct any errors.
This approach ensures an exceptionally high level of transcription accuracy.
Other details of the transcription process at DoctorDocs are also favorable, with a 24 hour turnaround time that runs 7 days a week. Documents and voice files are kept secure with 128-bit encryption, that is HIPAA compliant.
We wish things were as strong in the EMR department, and those looking for more of a virtual scribe service should look elsewhere. You will need to accept that DoctorDocs is more of a medical transcription service, and office staff time will need to be devoted to uploading completed transcriptions in their EMR of choice.
DoctorDocs: Drawbacks
However, there are some potential drawbacks to be aware of. First, it's not clear if DoctorDocs has dedicated mobile apps. It appears that users can create voice files using their mobile devices, but it's not clear if there is an app to facilitate this process. We searched both the Apple Store and Google Play Store but couldn't find an app by DoctorDocs' name.
Another criticism of DoctorDocs is the lack of user reviews. It's unclear if this is because satisfied users are less likely to leave reviews, or if there is a genuine issue with the service. The few reviews that are available generally indicate satisfaction with the service.
Additionally, DoctorDocs does not offer automatic transcription into electronic medical records (EMRs). While the service does provide transcriptions, users will need to manually upload them into their EMR of choice. This may be a disappointment for users who are looking for a virtual scribe experience where transcribed documents are automatically integrated into their EMR.
DoctorDocs: Support
DoctorDocs offers support for their service via a toll free 800 number which you can make a call and “Speak to a live person,” and also the option of a support portal. We also found chat, but it is unclear if it is for sales only, or also for support. There is some improvement from when we last looked at this service as the hours of operation are now listed at 9 am to 9pm weekdays, with a separate number listed for 24/7 emergencies.
We did not find any self help options.
DoctorDocs: Pricing
In our previous review, we commended DoctorDocs for its transparent and straightforward pricing structure. Regrettably, we are currently unable to locate any pricing information on their website. For your reference, the previous pricing was $0.099 (£0.077) per gross line of text, regardless of length, in Courier New 12-point font, billed monthly. While we cannot confirm if this pricing is still applicable, it is worth noting that there are no setup or startup fees.
Additionally, DoctorDocs offers volume discounts for busier clinics, providing a cost-effective solution for high-volume medical transcription needs.
DoctorDocs: Final verdict
DoctorDocs, a medical transcription service, presents both benefits and drawbacks. Among its strengths are its double transcription process, which ensures high accuracy, the ability to transcribe from a wide range of devices, and higher volume discounts available.
However, there are some potential downsides to consider as well. There is a lack of user reviews, the availability of a mobile app is unclear, the pricing is opaque, and that it does not integrate directly with EMRs.
Overall, DoctorDocs may be a good fit for basic offices that require accurate transcription at an affordable rate, but those seeking advanced features or integrations may need to look elsewhere.
