GoodHire review

Background checks have become a vital component of the hiring process in today's modern society. Often described as a necessary evil, these checks allow employers to make informed decisions about potential candidates by verifying their backgrounds before extending job offers. Conducting thorough background checks cannot be overstated, especially for positions involving financial responsibilities, sensitive information, or significant interactions with clients and customers. By investing time and resources into this upfront due diligence, companies can mitigate risks associated with hiring the wrong person, thereby avoiding potentially costly consequences.

However, many organizations face challenges when it comes to conducting background checks. Due to limited resources, small and mid-sized businesses often find it impractical to handle these checks internally. As a result, many companies outsource this crucial aspect of their hiring process to specialized vendors. This is where GoodHire steps in.

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GoodHire, headquartered in Redwood City, California, has established itself as a leader in the background check industry. With a commitment to accuracy and efficiency, GoodHire boasts an impressive track record of fast turnaround times while maintaining high-quality standards. Each month, the company conducts over 65,000 background checks for more than 100,000 clients, which range from startups to well-known enterprises. Notable organizations such as Renewal by Anderson, SelectQuote, Parts Authority, and DraftKings entrust their hiring processes to GoodHire, reflecting their confidence in the service’s reliability and effectiveness.

By choosing GoodHire for background checks, employers can streamline the hiring process and ensure they make informed decisions based on comprehensive and accurate data. With a focus on legal compliance and candidate experience, GoodHire helps organizations build a safer and more trustworthy workforce, allowing them to focus on what they do best—growing their business.

GoodHire: features

GoodHire provides a comprehensive set of features designed to streamline and simplify the background check process for employers. Their platform automates numerous tasks, from sending consent forms to candidates to delivering results, all within a user-friendly dashboard. GoodHire prioritizes accuracy and speed, with many background checks returning results in minutes. They offer various checks, including criminal records, employment and education verification, driving records, and drug screening.

Moreover, GoodHire emphasizes compliance, with built-in features that assist employers in navigating federal, state, and local regulations, including ban-the-box laws. They also offer tools for managing adverse actions and conducting individualized assessments to ensure fair hiring practices. GoodHire provides integrations with popular ATS and HRIS platforms, customizable packages, and dedicated account managers for larger organizations.

GoodHire: interface and in use

GoodHire is incredibly user-friendly, allowing you to initiate a background check and evaluate the results quickly. When you create an account, GoodHire verifies your business to confirm that you are a legitimate employer. This verification process only takes a few minutes, and you can set up a new records search.

Search results are presented in a well-organized online dashboard. If you conduct background checks for multiple candidates, you can quickly see how many searches returned no red flags, how many revealed alerts, and how many are still in progress. Individual check results are categorized by search type, allowing you to quickly access any databases that generate alerts.

GoodHire also integrates with several popular HR software platforms, including Jobvite, GetHired, and BambooHR. Additionally, the service offers an API that can be utilized if your HR department employs a custom system for tracking job applicants.

GoodHire: support

GoodHire provides robust support to its users, starting with a dedicated phone number, a feature that is highly valued by those who prefer direct communication. Sometimes, there's no replacement for speaking with a knowledgeable representative, especially when immediate assistance is needed. While the specific hours of operation are not clearly stated, it's reassuring to know that the support team is based in the United States and holds FRCA certification, ensuring a high standard of service.

In addition to phone support, GoodHire has developed a comprehensive Help Center explicitly tailored for employers. This resource is meticulously organized into various categories, such as “What’s New,” “Using GoodHire,” and “Billing & Invoicing.” Each category contains detailed articles that thoroughly inform users about the respective topics, helping them easily navigate the platform's intricacies. This well-structured approach enhances user experience, allowing employers to find the necessary information quickly.

GoodHire offers a dedicated Candidate Help Center for job candidates, making it user-friendly for potential hires. This section features a clear and prominent search bar, enabling candidates to locate answers to their questions swiftly. Although it encompasses fewer topics than the employer-focused Help Center, it covers essential information crucial for candidates, such as “Getting Started” and “Background Check Alerts.” This thoughtful division ensures employers and candidates access the most relevant information.

However, it's worth noting that there are some areas where support options could be improved. The absence of live chat functionality may leave some users seeking more immediate assistance feeling a bit limited. Additionally, the lack of online video resources could enhance understanding for those who prefer visual learning. Overall, while GoodHire provides a strong foundation of support, expanding these options could further elevate the user experience.

GoodHire: security

GoodHire primarily emphasizes legal compliance in its background check services rather than strictly concentrating on security measures. This focus ensures that employers not only adhere to the Fair Credit Reporting Act (FCRA) but also navigate various state and local regulations effectively. The platform is designed to facilitate compliance with ban-the-box laws, which are intended to prevent employers from inquiring about an applicant’s criminal history at early stages of the hiring process.

To streamline this process, GoodHire automatically tailors its requirements based on the business's geographic location. This means that, depending on the state or municipality, candidates will be prompted to grant their consent for background checks, or the platform will provide the necessary forms to maintain compliance with local laws. For employers, this reduces the administrative burden while ensuring that they uphold legal standards, protecting them from potential liability in the hiring process.

GoodHire's user-friendly interface also provides employers with clear guidance on compliance best practices, making it easier for them to stay informed about the laws impacting their hiring procedures. Overall, GoodHire's commitment to legal compliance enhances the hiring experience for both employers and candidates, fostering a fairer employment landscape.

GoodHire: plans and pricing

The pricing for GoodHire is available only for low-volume plans. If you plan on requesting fewer than 25 background checks annually, you can choose from tiered plans. For those expecting to exceed this threshold, GoodHire requires you to provide your business contact information so they can understand your specific needs and provide a custom quote.

The entry-level plan is called Basic, which operates on a “pay-as-you-go” basis, with each background search costing $29.99. There is also an undisclosed one-time setup fee. This plan has a turnaround time of one day and includes a Social Security number trace and a nationwide criminal database search.

The next tier is the Standard plan, which GoodHire considers the most popular, costing $54.99 per search. This plan has a longer turnaround time of 1-2 business days due to its more comprehensive nature. It includes all the features of the Basic plan and adds a domestic watch list search as well as a county criminal court search covering the last seven years for up to three counties.

At the top is the Premium plan, which costs $89.99 per search and has a turnaround time of 2-4 business days. This plan includes all the features of the lower two plans, as well as educational verification and employment verification.

Additionally, there are options for add-ons at an extra cost, such as motor vehicle records checks, employment credit reports, and international checks.

Final verdict

GoodHire presents a compelling option in the background check sector, featuring a well-rounded mix of functionalities that cater to the needs of various businesses. One of the standout aspects of GoodHire is its tiered pricing plans, which allow users to select a package that best fits their budget and the scale of their hiring needs. This flexibility can be particularly beneficial for companies of all sizes, from startups to larger enterprises, as it enables them to control costs while accessing essential services.

Another significant advantage is the swift turnaround time for results. In today’s fast-paced hiring environment, having timely access to background check information can be crucial for making informed hiring decisions. This efficiency is complemented by the availability of direct phone support, which provides users with personalized assistance when needed—a feature that many may find reassuring when navigating complex background check processes.

However, there are notable areas where GoodHire could improve. One concern is the lack of transparency regarding pricing for organizations that require more than 25 background checks annually. For businesses anticipating high volumes, unclear pricing can lead to unexpected expenses or difficulties in budgeting. Additionally, the absence of live chat support options may limit immediate assistance for users who prefer real-time communication.

Furthermore, while GoodHire covers a range of background checks, certain searches, such as motor vehicle records, come with an additional fee. This could lead to budgetary complications if users are unaware of these extra costs upfront. Lastly, the one-time setup fee, which is not disclosed during the initial inquiry, could be a barrier for potential clients who want clarity from the outset.

In conclusion, GoodHire is an appealing option for businesses seeking background verification services, thanks to its attractive feature set and flexibility. Despite some shortcomings in pricing transparency and support options, it is a strong contender worth considering for any organization in need of comprehensive background check services.

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