TechRadar Verdict
MedicsPremier has strengths such as a high first submission payment rate and flexible EHR integration, but it lacks mobile apps, presents overwhelming information, provides limited support, lacks a free trial, and has an unclear pricing structure. These drawbacks limit MedicsPremier's overall recommendation.
Pros
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Works with multiple EHR’s
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Rich training content
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Works well with scheduling software
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High number of clean claims
Cons
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Opaque pricing
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Lacks mobile apps
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Busy, dated interface
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MedicsPremier is a fully featured medical billing service from the Advanced Data Systems Corporation (ADS). Founded in 1977 by David Barzillai, an electrical engineer and former Israeli Air Force member, ADS began as a patient demographics database for radiology practices. Initiated in a humble NYC apartment, ADS has grown to occupy a spacious 15,000-square-foot building in Paramus, NJ and employs over 300 dedicated professionals.
ADS has achieved remarkable success over the years, processing over 55 million claims annually with an impressive 98% payment rate for clean claims on the first submission. This exceptional performance reflects the company's unwavering focus on quality, efficiency, and customer satisfaction.
MedicsPremier: Features
Medics Premier stands out as a comprehensive medical billing service that goes beyond the conventional approach of billing insurance companies and patients for payment. It not only handles insurance claims but also provides a multitude of supplementary services. These include denial management, fee schedule review and analysis, provider enrollment assistance, and revenue cycle management. Medics Premier's multifaceted services empower healthcare providers to maximize their revenue streams, ensuring a streamlined and efficient billing process.
Unlike many medical billing services that are often tied to a single EHR system, MedicsPremier stands apart by offering flexibility. Medical practices and facilities can retain their current EHR if they are satisfied with it, as MedicsPremier is not limited to a specific platform. Additionally, MedicsPremier can provide EHR suggestions or, through their e-superbill process, operate without an EHR entirely, catering to the diverse needs of healthcare providers.
The true strength of MedicsPremier lies in its ability to integrate seamlessly with other services offered by the company. This integration creates a cohesive solution that optimizes revenue generation at various stages of the patient journey. For example, during patient scheduling, the software can verify insurance coverage and provide an estimate of the copay. This transparency enhances patient expectations management, eliminates unexpected surprises, and facilitates the collection of copayments during the visit, resulting in a simplified and efficient process.
MedicsPremier prioritizes maximizing coverage at the outset, streamlining the subsequent process by ensuring patients are either in-network or aware of their out-of-network status before their visit. This strategic approach contributes to an impressive 99% first billing submission success rate, an achievement that stands out among comparable software billing providers. Notably, this proficiency extends to challenging providers, such as workers' compensation and no-fault claims. This optimization saves valuable time for practices by reducing the occurrence of rejected claims that require resubmission. Consequently, the practice benefits from cost savings in terms of both labor expenses and delays in receiving payments.
Modern billing software boasts the key advantage of integration with business analytics. This harmony offers users a quick insight into the financial well-being of their practice. Users are granted the flexibility to visualize data in a format of their preference, be it graphical charts, dashboards, or traditional reports. Moreover, the software empowers users to export data into an Excel spreadsheet, allowing for further analysis and customization, thereby providing a comprehensive and personalized analytical experience.
MedicsPremier: Drawbacks
MedicsPremier's platform presents a significant challenge: organizing vast amounts of information in a way that is easy to understand and use. The interface appears cluttered, overwhelming users with too much data at once, making it difficult to identify and extract relevant information for practical use. Additionally, the outdated appearance of the interface adds to the overall usability issues.
Moreover, the platform offers a plethora of reporting options, which can be overwhelming and confusing. Users have expressed the need for customizable reports tailored to their specific requirements rather than having to run multiple reports from the available options to obtain the desired data.
Furthermore, MedicsPremier's software availability is limited to Windows, lacking support for Mac, Linux, Android, and iOS. This limitation contrasts with many competitors who provide cross-platform access to data, allowing users to remain connected and productive even when away from their office.
MedicsPremier: Support
MedicsPremier provides customer support during its business hours, which are not specified. Customers can contact the company through email or a toll-free number. MedicsPremier states that it responds to messages within an hour.
Additionally, the wealth of training materials they provide is commendable. The eBooks, such as “Collecting More Patient Payments: A Guide to Best Practices,” and “The ‘Ins’ and ‘Outs’ of Revenue Cycle Management: INcome by OUTsourcing,” can be incredibly helpful for both new staff members and experienced users. The online video content, including “MedicsRCM: Cloud-Based & Transparent RCM Services,” adds to the comprehensive resources available.
Having a variety of formats, from infographics to whitepapers and brochures, ensures that users can access information in a way that suits their learning preferences. Overall, it seems like MedicsPremier is committed to providing robust support and educational materials for their users.
MedicsPremier: Pricing
Obtaining pricing information for MedicsPremier proves to be a challenge, mirroring the practices of many of its competitors. Instead of transparent pricing upfront, MedicsPremier requires potential customers to complete an online form and subsequently engage in direct contact to receive a custom quote. While there is no free tier or trial, there is a 90 day guarantee.
Extensive online research yields limited results regarding MedicsPremier's pricing structure. The cost remains shrouded in opacity, with the exception of a lone user review suggesting that it falls within the higher price range.
MedicsPremier: Final verdict
MedicsPremier, a medical software billing service, excels in certain areas: its exceptional first submission payment rate, smooth integration with scheduling software, and flexibility to support various EHRs. However, several shortcomings limit its potential. The lack of mobile apps, overwhelming information presentation, and limited support options are notable drawbacks. Moreover, the absence of a free trial and transparent pricing structure makes it difficult for potential users to make an informed decision. These factors hinder MedicsPremier from receiving a more positive recommendation.
