TechRadar Verdict
Easy set-up makes this an efficient and convenient option for small business with 10 employees or fewer. For businesses that need their employees "on" at all times, this can be a great solution to ensure availability outside of the office. Although advertised as a solution to replace the traditional phone system, business owners may not see the value in making a drastic switch.
Pros
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Easy setup
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Useful for small businesses with 10 or fewer employees
Cons
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Simplistic interface
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a luxury item
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Generally, a cloud phone system is hosted in the cloud. Data is stored in a server that is available over an Internet connection. A cloud phone system can supplement or even replace traditional land lines.
Voxox's Cloud Phone is only available in the US and Canada. Prices start at $9.95 per month for the most basic plan, which includes one local phone number, supports two users and 1000 minutes of inbound calls. Each additional minute costs 4.9 cents. The five-person "Plus Plan" costs $19.95 per month and comes with 2000 minutes with an additional 3.9 cents per extra minute. The largest plan is the 10-person "Pro Plan" with 5000 minutes at $24.95 per month. Additional time on the Pro Plan runs at 2.9 cents per minute. Subscriptions can be purchased directly on the Voxox website or through the Voxox Channel Partner Program. All potential new users are eligible for a free 30-day trial.
The sign-up and set-up process is relatively basic and takes just a few minutes. A user's profile can be very basic and updated at a later date. The hosted private branch exchange (PBX) service automatically begins to transfer incoming phone calls to the designated mobile phone. The service also does not take up data on the mobile device as no app is required for use.
All Cloud Phone users designated phone numbers also support call-routing policies to avoid business calls at inappropriate times like late night and holidays. Potential customers include small law firms, medical offices, a mobile company such as a catering business and real estate and insurance agents. Individual users can also sign up for a Cloud Phone account of any size.
In July, Voxox released an updated version of Cloud Phone. The new features include the ability to add extensions for international employees, purchase toll free and local phone numbers, change caller ID, and access new capabilities, such as voicemail transcription, call screening and call back.
Out of the box
Voxox's Cloud Phone requires a simple sign-up and profile registration that takes just a few minutes. After a quick download, the user is good to go. The interface is simple and user-friendly which makes it appealing to a wide variety of users. While some PBX solutions can sometimes cause confusion, Cloud Phone offers a user-centric experience in a familiar mobile-first platform.
But don't fret too much, techies. More advanced users can customize Cloud Phone to fit their specific business needs. Every feature and graphic can be modified to include a logo or other professional image.
