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Simplicity is the name of the game not only with set-up, but also user experience. The no-nonsense, no-frills design is easy to use and doesn't lend itself to confusion for first-time users. On the flipside, there really isn't any "wow" factor when using Cloud Phone. Sure, it's consistent and does what it says. The simplistic design may prove somewhat boring for more advanced users.
A business would use Cloud Phone, and other similar systems, for a variety of reasons. First, instead of an answering a native office device, maintaining an answering machine tape and managing the dreaded phone bills, a cloud phone system is stored digitally which, depending on the business, may save costs in the long haul.
The Cloud Phone makes it easy for business users to remotely use an office line without physically being in the office. Due to the simple interface of Voxox's product, quickly accessing a remote line is quite quick and intuitive.
After about a week of using Cloud Phone, there were no crashes, freezes or other mishaps. It's simple to make a call and save contacts, similar to the process of making a call from a mobile device. However, unlike using a personal mobile device, the same designated office phone appears for caller identification systems. This is perhaps one of the greatest advantages of the Cloud Phone: Despite making calls in locations other than the physical office, there is a centralized number and the user has the ability to take advantage of a number of features such as message management, call forwarding and voicemail. The quality of the calls also proved to be consistently crisp indoors and outdoors in a variety of geographic locations (and perhaps even better than sometimes finicky traditional phone connections).
It is important to note, however, that although convenient, Voxox's Cloud Phone isn't really a new concept or unique in today's marketplace. Several larger phone providers have started to offer this service to its customers as discounted prices. Other hosted PBX services are also quickly populating the marketplace, such as Grasshopper RingCentral and Shoretel Sky, which may test the longevity of the Cloud Phone or at least encourage Voxox to continue to update the service. Plus, since packages are designed for teams of 10 or less users, Cloud Phone may miss out on larger enterprises looking to implement a consistent BYOD program.
We liked
Cloud Phone is incredibly easy to use. It offers workers the ability to export their office lines to their mobile devices so that don't have to give out their personal numbers to receive work calls.
We disliked
Is a luxury service worth the added expense? It also doesn't offer a splash of any kind. You'll make and receive calls, but you won't feel that there's any sort of telephonic revolution happening.
Final verdict
Business owners looking for a comprehensive cloud-based mobile communication solution will without a doubt benefit from Voxox's Cloud Phone. It is easy to set up and convenient to deploy. However, with Cloud Phone only designed for teams of 10 employees or fewer, its target enterprise customer base is somewhat limited. Additionally, with several other PBX solutions on the market, the basic interface may suffer in the sea of competition. As an overall PBX criticism, despite being advertised as a solution to replace a traditional phone system, business owners may not see the value in making a drastic switch just yet.
