TechRadar Verdict
RAM Tracking’s services are suitable for fleet companies of all sizes. Though the company does not provide pricing and contract details online, it does have detailed training material on its website and offers good customer support.
Pros
- +
Software boasts an intuitive interface
- +
Guides and online explainer videos
- +
Impressive support and live training
- +
Direct phone support
Cons
- -
No pricing and contract details online
- -
Phone support limited to business hours and weekdays only
Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.
RAM Tracking is a British company that offers cloud-based fleet management services to large businesses. It was founded in 2004 and has served over 35,000 customers, with a 98% retention rate. RAM Tracking has helped its customers save over $200 million through its GPS tracking solutions.
RAM Tracking is a company that provides smart vehicle tracking systems, dash cameras, and software to help businesses manage their fleets efficiently. Thanks to its in-house development team, RAM Tracking is able to offer customized solutions based on the specific needs of each business, and it regularly updates its software to ensure that it is up-to-date with the latest technology.
RAM Tracking collects a wide range of data using various sensors. This data can be used to provide business owners with deeper insights into their fleet operations, helping them stay on top of things. Unlike other fleet management companies, RAM Tracking stores its data on cloud servers, allowing customers to access it at any time for up to three years.
RAM Tracking: Pricing
Similar to many other fleet management solution providers, RAM Tracking does not clearly list its pricing and contract details on its website. Businesses are expected to contact the company directly to obtain a quote tailored to their needs; answering some basic questions and providing a business email and phone facilitate this. There are three different tiers of plans available: Lite, Core, and Plus.
Based on a few online reviews, it appears that RAM Tracking offers long-term contracts of three, four, and five years. There is no mention of a monthly or short-term contract. Some users have suggested that this is one of the more affordable enterprise-grade fleet management solutions available, which is encouraging; however, the only way to be sure is to get a quote directly from RAM Tracking.
RAM Tracking does not disclose the minimum number of vehicles required to be eligible for its fleet management solution. However, the company does offer expert installation of hardware in vehicles, the cost of which is included in the contract.
RAM Tracking: Features
RAM Tracking is a smart fleet management service provider that offers real-time fleet tracking and ensures the optimal health of your assets to ensure efficient operations.
The company claims to work closely with clients to help them manage their fleets efficiently, ensuring that compliance requirements are met and that fleet management goals are achieved.
Some of the features of RAM Tracking’s solution are:
- Fleet tracking
- Hardware
- Compliance management
- Asset tracking
- Field service and scheduling
RAM Tracking’s telematics solution provides 24/7 tracking, which keeps a detailed record of a vehicle’s movements even during non-business hours. This helps to reduce the risk of asset misuse and fuel waste.
RAM Tracking software helps businesses create efficient routing plans, reducing the administrative time required for route planning and other tasks. It also ensures driver safety by monitoring vehicle speed and provides accurate ETAs for improved customer satisfaction, re-routing options, accurate client billing, and more.
Drivers frequently take their preferred route, regardless of whether it is the most fuel- and time-efficient one, which might cause deliveries to be delayed and additional expenses to be incurred. RAM Tracking not only aids operators in creating efficient routes but also helps them ensure that drivers follow the assigned route.
Other key features are:
Tracking: While this is a standard feature of any vehicle tracking solution, RAM Tracking offers an easy-to-use interface that makes vehicle tracking a breeze for everyone. Its software refreshes every 60 seconds to keep operators informed of the vehicle's location and displays important driver information, such as driver ID, vehicle registration details, vehicle speed, direction of travel, and more. Quick reports, such as the vehicle's mileage on a daily, weekly, or monthly basis, can be accessed through the software whenever needed.
Compliance and safety: The solution helps drivers keep important documents and communications in the cloud, reducing the need for paperwork. Documents like proof of delivery can be shared directly with operators, ensuring that ETAs are met. It allows departments, such as HR and others, to generate reports on hours worked. The software notifies drivers if they are not following any regulatory guidelines, such as journey time without rest or other policies.
Reports: RAM Tracking provides comprehensive reports on various aspects of a fleet. Reports, such as timesheets, financial reports, and more, help decision-makers identify assets that need to be replaced. It can also identify drivers who need coaching on their driving habits or those who should be rewarded for their more efficient driving.
Geofencing: One of the most fundamental yet important features of RAM Tracking is the ability to create a geofenced area around a vehicle. The system notifies administrators of the asset's location whenever an asset or vehicle enters or exits the geofenced area. The software also sends immediate alerts based on incidents, such as a crash, harsh braking, or sharp turns, ensuring the safety of both the drivers and their vehicles.
RAM Tracking: Support
RAM Tracking offers support via an online form or through telephone. The phone support is available from Monday to Friday, from 9am to 5pm, but it does not list the time zone. It has quite a few videos, blogs, FAQs, and other training materials for customers to solve basic queries around the use of the software and, generally, to better understand the product.
RAM Tracking’s social media channels also seem to be active with regular posts both on its X profile and its official Facebook page.
RAM Tracking: Final verdict
RAM Tracking's software is user-friendly, and its intuitive interface allows administrators to track vehicles efficiently. Users on various websites have given the service positive feedback, with a few mentions of occasional cloud sync issues.
