TruthFinder background check service review

Why you can trust TechRadar  We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test. 

TruthFinder allows users to search large sources that include public records that are maintained by government agencies, as well as social media profiles. The platform sifts through this data to offer reports that contain all the relevant details of the individual you're researching. While this may sound a bit out of place from a moral side, there are reasonable scenarios where looking into someone's background makes a lot of sense. 

With that being said, it is essential to note that TruthFinder should not be used to conduct employee background checks, tenant screening, or verify consumer credit. As a note, the service can not be used for purposes that violate the Fair Credit Reporting Act. In essence, you should look at services like TruthFinder as a faster service for obtaining information that is publicly available but more difficult to aggregate on your own. All of the data it aggregates is from reliable and authorized sources, as per its legal obligation. These sources are regularly maintained and inaccuracies removed, as per the company’s claims.   

Plans and pricing

TruthFinder offers a few pricing options, the People Search option starts at $28.05 per month with an option to pay bi-monthly, for a total cost of $46.56 or $23.28 a month. With this plan, you will get everything that the platform offers in terms of people search, including unlimited person reports and location reports, with social media profiles, location history, and much more. For unlimited phone reports, and more limited details for the people search option, there is the Reverse Phone Lookup plan that costs $4.99 a month. If you’re looking for someone’s employment history and email and phone information, then this plan makes a lot more sense.  

Finally, there is the Reverse Email Lookup plan that costs $29.73 a month, for unlimited email reports and unlimited person reports. The reports offered here are more limited compared to the People Search plan, however, you do get all the reports delivered to your email conveniently. There is also an option for you to customize your pricing plans with the help of their customer support team if what they have per default does not suit you. If you want to download and view reports offline, there is a $3.99 monthly fee for this service. Summing up, there is also a Dark Web Monitoring service that costs $2.99 a month and offers the services of monitoring known hacker gathering places for your password and credentials.  

Payment can be made via major credit and debit cards or PayPal and Amazon Pay for digital payment options.

Features

TruthFinder offers many of the same features that you’d expect to find with other background check services. These include searches that cover both public and private sources, plus the ability to identify potential associates and relatives of your search subject. 

If TruthFinder correctly manages to identify the person you are searching for, you could receive a report containing many essential details about their life. These will be collated from birth records, social media profiles, and criminal and traffic records.

The TruthFinder platform also offers self-monitoring tools, meaning you can view your record to see what potential employers, or other people who search for you, will see on the platform. Through TruthFinder, you can even claim a particular record as your own. If you do this, you’ll be able to correct factual inaccuracies on it or hide it from other TruthFinder users.

If you’re getting suspicious calls from a number that you don’t recognize, you may be able to use TruthFinder to identify its owner via the reverse phone lookup feature. In some cases, TruthFinder may even be able to reveal social media profiles or photographs associated with the number you are searching for.

Interface and in use

The TruthFinder interface is slick and easy to use. To perform a search, all you need to do is enter the search subject’s name and their local city. Next, TruthFinder will ask questions to help narrow down possible results, such as the gender, age, and known locations of the individual being searched for. You are also requested to provide your first and last name, email, and zip code.

After that, TruthFinder will display a series of loading screens and progress bars. However, although these pages are visually attractive, it’s hard to avoid the feeling that they are presented for show. There are also enticing statements about how you may be “shocked” to see what is in this individual’s report, and you also have to verify that you are over 18 years old. There is also some marketing as 5-star favorable service reviews are flashed non-stop during the process.

Eventually, TurthFinder will show you a list of candidates who match your search query. You can identify the correct person based on a few factors, such as address and social network. During our testing, TruthFinder successfully identified the majority of people we tried searching for.

Once you’ve found the correct person, you’ll have to pay for your report before opening it. The final report screen is a lengthy interactive document containing a wide range of information on your search subject, including location history, contact information, and possible relatives. Strangely, TruthFinder also includes extraneous information in reports, such as horoscopes and astrological signs.

Support

If you run into trouble or have any difficulty using TruthFinder, you can turn to the help section of the platform’s website. Unfortunately, the information presented here isn’t as detailed as we’d like, but there are some articles on essential topics such as “Cancel Account” and “Is TruthFinder Safe?” Consequently, If you need assistance, you’ll probably be better off contacting the service via the toll-free number, which is available Monday to Friday, 10 AM to 10 PM ET. TruthFinder support staff are available on weekdays and work extended hours, so your query will be responded to quickly.

There are not many companies that offer 24/7 customer support, and unfortunately, TruthFinder is not one of them. 

We were disappointed to find limited other options, such as chat, videos, or a user forum. We also did not find a direct email or a support portal. While not perfect, the support system that is in place will surely answer your queries fairly quickly. 

Security

The service offered is secure and private, ensuring that the person you’re looking up will never be able to know that you tried looking them up, using their phone, email, or any other personal information. Data protection is entrusted to the 256-bit encryption mechanism, an encryption protocol used by the US Army, which will safeguard all of your classified information. Moreover, the platform employs SSL certificates from Cloudfllare Inc. guaranteeing your privacy and data security. An additional layer of security can be obtained by utilizing the platform’s Dark Web Monitoring services, but if you’re a diligent and conscientious internet user, you can skip the expense. 

The competition

One major limitation of TruthFinder is that you can’t use the service to complete pre-employment background checks as it is not FRCA compliant. If you are looking for such a service, consider People Trail instead. People Trail is licensed to perform pre-employment background checks and doesn’t require you to sign up for a lengthy membership as TruthFinder does.

PeopleFinders is another background checking service in direct competition with TruthFinder. If you’re not keen on TruthFinder’s hefty monthly cost, you’ll be glad to hear that PeopleFinders’ prices start at a more budget-friendly $2.95.

Final verdict

TruthFinder is a helpful tool if you need to look up a long-lost relative or double-check what information about yourself is available in the public domain. It is one of the top-rated platforms for conducting background checks. Moreover, it provides the option to perform reverse phone lookups and check if your personal information is being sold on the dark web. Rest assured, the website is reliable and secure. However, it is important to note that a monthly membership fee is required for unlimited searches. If you only need to conduct a single search, it may be more practical to consider an alternative service that offers pricing based on individual reports. 

We've also highlighted the best background check service for individuals.