Verizon Connect review

Verizon Connect a global leader in telematics and fleet management solutions, boasts a vast network spanning over 24 cities worldwide. With a significant presence in key locations like San Jose, the company caters to a diverse range of clients, from large-scale enterprises like Costco to government bodies such as the City of San Jose.

The company's formation was the result of a strategic merger between three industry leaders: Fleetmatics, Verizon NetworkFleet, and Telogis. Each of these companies brought unique strengths to the table, which Verizon Connect has leveraged to create a comprehensive suite of fleet tracking solutions.

Fleetmatics, for instance, had a proven track record of serving small and medium-sized businesses, understanding their specific needs and challenges. Telogis, on the other hand, specialized in providing solutions for large enterprises, with a focus on scalability and complex operational requirements. By combining the expertise and resources of these companies, Verizon Connect has positioned itself to cater to the entire spectrum of fleet management needs, regardless of the size or complexity of the operation.

Through its integrated platform, Verizon Connect offers a wide array of services, including vehicle tracking, driver management, fuel management, and maintenance management. These solutions are designed to help businesses optimize their fleet operations, improve driver safety, reduce costs, and enhance overall efficiency.

Today, Verizon Connect offers a comprehensive suite of fleet tracking and telematics solutions, including an advanced Fleet Management System (FMS) and Field Service Management. While businesses of all sizes can benefit from Verizon Connect's offerings, those with larger fleets gain the most value due to the company's ability to collect and analyze vast amounts of data, providing detailed insights.

Verizon Connect provides vehicle tracking solutions for businesses of all sizes. They offer simple plug-and-play devices for basic tracking needs like location and trip history, as well as more advanced hardware and software with features like driver behavior monitoring and geofencing. These solutions benefit both field employees and office staff by improving safety, productivity, and operational efficiency.

Verizon Connect: Plans and pricing

Verizon Connect, similar to many other SaaS (Software as a Service) providers, maintains a policy of not disclosing pricing details on their public website. This approach necessitates potential customers to initiate contact with the company and engage in a series of questions designed to evaluate their specific requirements before a tailored quote can be provided.

Verizon Connect offers a range of customizable products and services designed to meet the diverse needs of businesses of all sizes. This flexibility allows them to tailor solutions to each client's specific requirements, ensuring that they receive the most relevant and effective tools for their operations. While Verizon Connect does not publicly disclose specific pricing details, their approach emphasizes the value of customization in providing the right solutions for each business.

To help businesses make informed decisions, Verizon Connect offers a free demo of their software. This allows potential customers to experience the platform firsthand and evaluate its features and functionality. By trying out the software, businesses can better understand their own needs and determine which add-ons or features would be most beneficial for their operations. This hands-on experience helps ensure that businesses select the most appropriate and cost-effective solutions for their specific requirements.

The pricing for Verizon Connect's products and services is based on the chosen solution and the associated software and hardware requirements. This means that the cost will vary depending on the specific needs and configuration of each business. Customer reviews indicate that Verizon Connect typically requires a 12-month contract, which is longer than many competitors. While this longer contract term may be beneficial for larger organizations seeking stability and a long-term partnership, it may not be as attractive to smaller businesses that prioritize flexibility and cost-effectiveness, and may prefer shorter contract terms that allow them to adjust their services more easily as their needs change.

Verizon Connect: Features

Verizon Connect offers a comprehensive fleet management and optimization solution, providing businesses with data-driven insights to efficiently manage their vehicles and workforce. The platform excels in areas such as safety, productivity, and compliance, and stands out with its real-time data refresh rate of 30 seconds, ensuring businesses always have access to the most current vehicle location information.

Verizon Connect's suite of services includes fleet tracking, hardware, compliance management, asset tracking, field servicing and scheduling, and a marketplace for ready-to-implement solutions. The software generates a wide array of reports, including fuel efficiency, vehicle maintenance, safety management, and driver scorecards. These reports enable businesses to track fuel costs, vehicle performance, and provide targeted coaching and training to drivers, leading to improved fuel efficiency, delivery times, and overall customer experience.

The platform also offers maintenance alerts, which help businesses proactively schedule maintenance and keep their vehicles in optimal condition. Additional key features include:

Routing: Verizon Connect simplifies route planning with an automatic routing option that identifies the shortest route and an optimized route that considers all daily deliveries and orders.

Dedicated Apps: Verizon Connect offers Android and iOS apps, as well as a cloud-based dashboard accessible on any device.

ELD Compliance: The platform provides ELD-compliant solutions, automating Hours of Service tracking and reducing the risk of policy violations.

Alerts: The software delivers real-time alerts for predefined safety events, such as geofence entry/exit and sudden acceleration or braking.

Dashboard: Verizon Connect's intuitive dashboard integrates data from vehicles, workers, and assets, providing a centralized platform for managing field operations.

Verizon Connect, a prominent name in the fleet management sector, has surprisingly received a failing grade from the Better Business Bureau (BBB) and lacks accreditation from the organization. This low rating is partly attributed to the company's failure to respond to over 100 complaints lodged through the BBB.

Customer feedback, gathered from platforms like Trustpilot and the BBB, reveals recurring problems with Verizon Connect's communication, customer support, and the functionality of their software. This disconnect between the company's stature and its customer service record raises concerns about the reliability and effectiveness of these offerings.

Verizon Connect: Support

Verizon Connect's customer support options are not clearly presented on their website, leading to potential confusion for customers seeking assistance. While a toll-free phone number is prominently displayed, it is specifically designated for sales inquiries, and lacks crucial information such as operating hours.

However, further exploration of the website reveals additional phone numbers for customer support. These support numbers are available 24/7, providing round-the-clock assistance to customers. Although this information is eventually accessible, the initial lack of clarity and the need to navigate deeper into the website to find essential support details.

To enhance the customer experience, Verizon Connect should consider restructuring their website to make customer support options more prominent and easily accessible. This could include clearly displaying support phone numbers and operating hours on the main support page, along with a clear distinction between sales and support contact information. Additionally, providing alternative support channels such as live chat would further improve customer satisfaction.

Verizon Connect offers a wide array of online resources to assist you. Their Support Page contains comprehensive FAQs, troubleshooting guides, and various ways to contact them for help. For enterprise-level products, the Help Portal provides in-depth documentation, tutorials, and additional resources to support your business needs. If you require more personalized assistance, you can email their support team directly.

Verizon Connect: Final verdict

Verizon Connect stands out as a major player in the fleet management sector, providing an extensive suite of features and advantages to its clientele. Its comprehensive end-to-end solution and global coverage make it a compelling option for businesses with far-reaching operational needs.

However, it's important to acknowledge that there is room for enhancement in Verizon Connect's customer service and support. While this aspect may not be perfect, the overall value proposition of the platform remains strong, especially for those seeking a robust and scalable fleet management solution.

In summary, Verizon Connect offers a compelling package for businesses in need of a comprehensive fleet management solution, particularly those with a global presence. While customer service could be improved, the breadth of features, global reach, and end-to-end approach make it a worthy contender in the market.

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