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Facebook Messenger now lets you shop from anywhere in the world

By Mike Moore published

Messenger ups business offering with new Facebook chat plugin.

Software & Services
Building transparency and customer confidence in AI

Building transparency and customer confidence in AI

By Ryan Lester last updated

Industries should prepare for the challenges that come with AI and chatbot technology.

Pro
Singles Day

Singles' Day officially bigger than Black Friday and Cyber Monday combined

By Anthony Spadafora published

Shoppers spent $38bn during this year's Singles' Day breaking last year's record.

Pro
Is AI the new personal touch?

Is AI the new personal touch?

By Sandra Schroeter published

Artificial intelligence has come a long way from the early days when Alan Turing’s “Turing Test” evaluated a machine’s ability to behave like a human.

Pro
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Customer experience in an AI world

By TechRadar Pro published

Verizon's Craig Palmer explains how contact centres have begun to implement AI.

Pro
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Meet Zo, Microsoft's new and improved chatbot

By Parker Wilhelm published

Microsoft takes another crack at a chatty teenage bot, this time keeping it off Twitter.

Tech
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