- Users have complained about discoloration on the Kindle Colorsoft screen
- Amazon said it was looking into the problem
- It's now temporarily cancelled shipping till a solution has been found
Amazon's first ever color ereader has only just gone on sale and users who've received their early orders are already unhappy, with some returning the Kindle Colorsoft or exchanging it for a new one.
As first reported by The Verge, a strip of yellow is marring the bottom of the Kindle Colorsoft display for some users, leading to a rather dismal 2.6 star rating (at the time of writing) on the Amazon listing page in the US.
In fact, the discoloration isn't uniform for all users. As per the Reddit thread on this problem, some users are also seeing the discoloration along a vertical edge as well as along the bottom. Others aren't too bothered by the yellowing, but they have returned their device due to "a corner speckled with dead pixels".
Colorsoft has yellow tinge to bottom of display from r/kindle
Not everyone seems to be miffed by their purchase however – other Kindle Colorsoft customers seem really happy with their new ereader and the user reviews on Amazon are mixed.
kindle from r/kindle/comments/1ggrajr/my_color_soft_arrived_what_is_everyone_talking
A small number of customers have reported a yellow band along the bottom of the display. We take the quality of our products seriously – customers who notice this can reach out to our customer service team for a replacement or refund, and we’re making the appropriate adjustments to ensure that new devices will not experience this issue moving forward.
Amazon spokesperson
It's as yet unclear whether the discoloration is due to a software or hardware problem but, as per a post on the original Reddit thread, Amazon says it's aware of the problem and is working on a fix. That could indicate it's just a software glitch, but if the lighting on the screen isn't even, it's likely more due to faulty hardware and a firmware update may not help.
UPDATE (Nov 5): Amazon claims it will need a week or two to find a solution to this problem and, until then, shipping of the color ereader has been temporarily cancelled. Already-ordered devices will now ship only on the week of November 9 or November 18 in the US and after November 26 in the UK.
We haven't yet received a review sample of the Kindle Colorsoft here at TechRadar, so we haven't experienced this for ourselves, and the short time we spent with the device at its media launch in October showed no such problem.
The Verge, however, says the "discoloration is more obvious in pictures than in real life" and their reviewer wouldn't have picked up on the problem if users weren't complaining about it as much.
A part of me is now a little glad that I won't get to see the Kindle Colorsoft in person until 2025 as that's when it releases in Australia (where I am based). By then Amazon would have fixed the issue and I'll probably receive what could actually end up being the best Kindle ereader ever made (we'll see). For the early adopters, though, it's a real shame that a popular device that costs around $300 is shipping with a flaw.
You might also like...
- Find better options in our guide for the best ereaders money can buy
- Check out our first impressions of the new Kindle Paperwhite (2024) and the new Kindle (2024)
- The Kindle Colorsoft is too late to the party – I'm firmly in camp Kobo now
