Simon Johnson

Simon Johnson

Simon is a data and target-driven, dynamic and personable leader, with 17 years of proven success in leading business and sales teams within fast-growth tech companies. Simon specialise in building and evolving sales teams globally. He has experience as an executive charged with developing overseas markets from the UK and as the UK lead of one of the fastest growing SaaS companies in the world Head Quartered in Chennai. He shares the key take outs he believes are critical to making new offices work effectively and profitably.

Articles by: Simon Johnson

An abstract image of a man controlling various IT applications from a single control panel.

Era of efficiency: The state of IT service management in 2023

By Simon Johnson published

Simon Johnson, VP of EMEA at Freshworks, reflects on the state of ITSM in 2023.

Woman wearing headphones using a laptop.

Why is this so hard?

By Simon Johnson published

The growing mismatch between personal and work IT experience is reaching its tipping point.

Why human contact is still key in customer service

Why human contact is still key in customer service

By Simon Johnson last updated

Despite the growth in technology it is vital that the human element is not lost when it comes to customer engagement.

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