Anthem is causing some consoles to crash – here's what to do if it happens to you

Image credit: BioWare/EA

Update: In order to "determine the root cause" EA is asking PS4 players experiencing crash issues to report them via a dedicated EA Answers HQ thread.

BioWare's Anthem has had a fairly rocky launch that has included server issues, bugs and a lack of end-game content. Now, it seems the title is crashing some player's consoles.

Over on Reddit, there are several threads that see both PlayStation 4 and Xbox One players reporting that Anthem causes their entire console to crash – with many reporting the crash issue has occurred more than once. In fact, "due to the high volume of these kinds of posts", Reddit is now redirecting players to an Anthem bugs, errors and issues mega-thread.

The same console crashing issues have been reported on EA's official Anthem Answers HQ.

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What to do if Anthem crashes your console

Currently BioWare is asking players experiencing bugs or issues to report them on at EA's Answers HQ or on the Reddit mega-thread. For more serious issues such as the console crashes, it is suggested players contact EA Help.

However, some PlayStation 4 players have reported that Sony is offering a complete refund for those affected by crashing issues.

Redditor SoundAndFury87 wrote, "Sony is aware of the issue and is offering a complete refund on Anthem no questions asked. Took me five minutes."

Similarly, Redditor bluetidepro said that, when they contacted PlayStation support chat they, Sony "helped right away" and gave them a refund.

To request a refund from Sony, you can contact PlayStation Support. While Sony is known for rarely giving refunds, it appears that in this case (of a potentially broken game), an exception is being made.

For Xbox One players, outside of using EA's support, the answer is less clear. However, you can attempt a refund via Xbox Support.

TechRadar has contacted EA for comment and will update this story as applicable.

Read more: Anthem review

An award-winning games journalist, with seven years of experience in games journalism and a degree in journalism from City University, London, Vic brings experience from IGN, Eurogamer, The Telegraph, VG247, Dot Esports and more to the TechRadar table. You may have even heard her on the radio or speaking on a panel, as she’s previously appeared on BBC Radio 4, BBC Radio 5, BBC Radio Ulster and more. Not only is Vic passionate about games, but she's appeared on both panels and podcasts to discuss mental health awareness. Make sure to follow her on Twitter for more.